Director, Portfolio Operations

SDK Apartments ℠ is seeking a full-time Director of Operations to provide strategic oversight and operational optimization for a geographically diverse, multi‑asset‑class portfolio of multifamily residential properties. Reporting to the COO, this role is responsible for driving revenue growth and profitability, operational efficiency, and overall productivity, with a direct impact on resident satisfaction and employee engagement. The ideal candidate will bring strategic oversight, operational discipline, and a resident centric mindset to ensure the portfolio operates at its highest potential.

This is an onsite position based in Ridgewood, NJ with regular travel to portfolio properties throughout our Northeast and Mid-Atlantic footprint.

As our Director of Operations, you will…

• Demonstrate behavior aligned with SDK values in all internal and external interactions.
• Partner with executive leadership to ensure portfolio financial health; develop operating budgets and financial plans focused on revenue and Net Operating Income growth; maximize occupancy.
• Set and monitor property performance goals, track key metrics, and adjust strategies to optimize results.
• Build scalable operational frameworks with strong emphasis on leasing, marketing, and resident experience to drive financial performance, operational excellence, and resident satisfaction and retention.
• Foster a culture of excellence and accountability by leading, mentoring, coaching, and developing a high-performing regional and property management team and identifying future leaders.
• Collaborate with the Director of Maintenance on property improvement initiatives that enhance asset value and resident satisfaction.
• Maintain clear communication and expectations with Regional and Property Managers to drive revenue, control expenses, manage risks, uphold company policies, meet resident experience standards, and empower employees to achieve their full potential.
• Ensure full compliance with regulatory and legal requirements and proactively mitigate portfolio risk.
• Prepare portfolio and property reports; develop management and operational strategic plans; lead annual, quarterly and monthly financial and operational performance reviews; analyze trends and recommend solutions.
• Continuously evaluate operational policies and procedures, particularly in leasing, marketing, compliance, and property technology (including evaluation and use of artificial intelligence), to drive efficiency.
• Serve as the escalation point for major resident relations concerns and emergency response coordination.
• Develop targeted training programs to support team skill development and career growth.
• Stay current on industry standards, legislation, and best practices impacting property management and Company operations.
• Perform additional related duties proactively.

• A minimum of Bachelor’s degree in Business, Real Estate Management or related; blend of education and relevant experience may be considered;
  Master’s of Business Administration a plus.
• A minimum of 15 years of progressively responsible multifamily property management with demonstrated multisite and multistate experience; additional experience managing commercial properties is a plus.
• A minimum of 8 years of direct team management and portfolio management of at least 3,500 units.
• A minimum of 5 years of experience driving leasing and marketing for similar-sized portfolios; multi-site and multi-state experience required.
• Proven expertise in driving portfolio expansion and optimizing property operations.
• In-depth understanding and knowledge of property management best practices and laws that govern the multifamily industry.
• Exceptional project management, negotiation, interpersonal, presentation and communication skills.
• Demonstrated experience designing and implementing portfolio-wide programs that improved resident satisfaction, enhanced workflow efficiency, and delivered measurable operational gains.
• Past experience leading property acquisition analysis, transaction due diligence and post-acquisition operational integration strongly desired.
• Budgeting, forecasting and financial…