Superintendent Meters

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position

Purpose:

The Superintendent is at the forefront of our efforts to maintain and enhance revenue integrity through diligent oversight of field revenue-generating projects and exceptional field customer service practices. This role is essential in supporting our Field Service Representatives (FSRs) to ensure they adhere to safe, efficient, and standardized work practices while actively promoting a culture geared towards proactive customer engagement and accurate metering in the field.

The superintendent's responsibilities extend beyond overseeing the day-to-day field operations; they are pivotal in aligning field situational awareness with our strategic objectives to safeguard and optimize revenue. Through qualifying the work completed by FSRs, the superintendent ensures all activities meet our rigorous company standards and regulations, thereby contributing significantly to our operational excellence and customer satisfaction. The role requires detailed management of FSRs' workloads, including scheduling, dispatching, and supervising field and office tasks related to meter operations, billing investigations, and enhancing field customer interactions.

The objective is to drive a team that not only upholds safety and standard work practices but also excels in revenue integrity, thereby supporting our overarching goal of customer service.

Primary Duties/Responsibilities:

* Under the direction of the Manager, Meter Operations, the Superintendent has direct operational oversight over all company and regulatory policies and procedures and ensures compliance as it relates to Meter Activities.

* The Superintendent will participate in the Meter Department emergency on-call rotation as well as rotating Saturday coverage.

* Direct Supervision Requirements:

* Supervision of the Field Service staff (FSRs) and Customer Service Field Representatives (CSFRs).

* Responsible for overseeing the daily field activities related to installing, replacing, repairing, reading and testing of meters and end points and all associated devices.

* Reconciliation of all scheduled and unscheduled work daily (planned work vs. completed).

* Review and evaluate work orders, particularly those deemed "problematic/incomplete," providing guidance, feedback, or corrective action to field staff.

* Responsible for coordinating and/or overseeing the meter change out programs (all sizes) and ensuring annual change out targets are met as required by the Board of Public Utilities (BPU).

* Coordinate and investigate issues and meter reading exceptions (no reads, High/Lows, consecutive estimates, zero consumption). Determine the best course of action to resolve. Assign accordingly to appropriate office / field staff.

* Responsible for preparing assignment rosters, reviewing time sheets, tracking absences and time off requests, making inspections of various field projects, processing job sheets, and making personal contacts with customers, plumbers and contractors as needed.

* Clearly communicate staff duties and responsibilities, work policies, rules, and regulations. Develop protocols for managing contingencies and emergencies, including planning for sufficient staffing during unexpected situations and absences.

* Ensure safety compliance with all company and OSHA safety standards including the scheduling and tracking of all required training in conjunction with Veolia's safety programs. This also includes following the…