Tenancy Manager

Job Summary

We are seeking a highly organized Tenancy Manager with strong people management skills to lead tenancy operations across our portfolio. This role oversees key administrative functions while ensuring compliance with property management, tenancy, and Fair Housing laws and regulations. The ideal candidate will bring strong leadership, effective communication skills, and the ability to coordinate closely with legal, property management, and residents to support tenancy operations.

• Manage and supervise a team handling tenancy administration and front desk operations
• Oversee NTC and NTQ processes, ensuring accuracy and compliance with local laws
• Lead lease renewal tracking, outreach, and execution
• Oversee court filings, court status reporting, and tracking legal actions related to tenancy to executive team
• Maintain accurate documentation and reporting on eviction proceedings and legal outcomes
• Guide attorneys, attend court cases, and take the lead in coordinating legal strategy related to tenancy matters
• Prepare and deliver regular reports on court filings and status, tenant balances and collections, subsidy compliance
• Ensure adherence to all local, state, and federal housing regulations
• Manage subsidy accounts including certifications, recertifications, and compliance
• Review and approve resident credit requests in line with company policies
• Maintain accurate tenant records and lease documentation
• Improve and standardize operational workflows and SOPs
• Act as escalation point for complex tenancy issues
• Collaborate with Property Management, Legal, and Accounting teams
• Train, coach, and develop staff for performance and accountability
• Track KPIs such as renewal rates, notice activity, and turnaround times

• 5+ years of property management or tenancy administration experience
• 2+ years of supervisory or management experience
• Strong knowledge of landlord-tenant laws and lease administration
• Experience with subsidy programs
• Strong organizational and communication skills
• Proficiency in Microsoft Office and property management systems

$70,000 - $80,000 base

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JP Management is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.