Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

• Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals/KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures.

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in absence of leadership team.
• Champions company resources to support a healthy work environment for internal customer.

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.

• Courage – Provides direct, complete, and actionable feedback; faces people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity – Generates new and unique ideas; connects previously unrelated notions; is original and adds value in brainstorming settings.
• Customer Focus – Dedicated to meeting internal and external customers’ expectations; uses customer information for improvements; establishes and maintains effective relationships with customers.
• Dealing with Ambiguity – Copes with change; shifts gears comfortably; decides and acts without a total picture; accepts risk and uncertainty.
• Drive for Results – Exceeds goals; consistently top performer; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy – Relates well to all kinds of people; builds rapport and constructive relationships; diffuses high‑tension situations comfortably.
• Learning on the Fly – Learns quickly; relentless and versatile learner; open to change; experiments to find solutions; grasps underlying structure of anything.

• Strategic Agility – Sees ahead clearly; anticipates future consequences; broadly knowledgeable; future oriented; articulates credible pictures and visions.
• Developing Direct Reports and Others – Provides challenging tasks and assignments; holds frequent development discussions; constructs compelling development plans and executes them; pushes people to accept developmental moves.
• Building Effective Teams – Blends people into teams; creates strong morale; shares wins; fosters open dialogue; defines success…