Executive Director

Executive Director

The Center for Family Support, NY (CFS) is a long-standing human services organization that provides individualized support to people with intellectual and developmental disabilities and to the families who care for them. Founded in 1954, it is recognized as one of the pioneering agencies in the New York metropolitan area and New Jersey, with a mission centered on helping individuals live their best lives through person-centered, community-based services.

CFS supports more than 1,000 individuals through programs designed to promote independence, learning, and meaningful engagement in home and community settings.

CFS offers a broad range of support for people with developmental disabilities, including in-home services, community habilitation, residential support, and family assistance. Its approach emphasizes personalized planning, skill development, and helping individuals thrive in the least restrictive, most community-integrated environments possible. The organization also provides guidance and resources to family caregivers, recognizing their central role in long-term support.

Reporting to the Chief Executive Officer, the Executive Director serves as the senior leader of CFS New Jersey, providing strategic, operational, and administrative oversight for a comprehensive system of services supporting individuals with intellectual and developmental disabilities (I/DD). This role ensures the effective delivery of high-quality, person-centered services while advancing the mission, vision, and long-term goals of the organization.

The Executive Director oversees all New Jersey operations, including Residential Services and Community Day Programs, and holds full authority over program leadership at every level. Direct reports include the NJ Operations Manager, VP of Residential Services, VP of Clinical Services, and VP of New Jersey Day Services, with a dotted-line relationship to the Intake Coordinator, Benefits Entitlement Specialist, and Program Coordinator.

The Executive Director is a key member of the Executive Team alongside the CEO, CPCO and CFAO.

• Strategic Leadership & Organizational Development
• Management, Administration & Operational Oversight
• Financial & Business Management
• Board Partnership & Governance
• Program Development, Planning & Growth
• Audit, Compliance & Quality Assurance
• Executive Leadership & Team Development
• Facilities, Safety & Risk Management
• Advocacy, Community Relations & Representation
• Development & Fundraising

Strategic leadership and systems thinking:
Demonstrates the ability to translate mission and long-term organizational goals into actionable strategies, aligning programs, people, and resources to drive sustainable growth and high-quality service delivery.

Enterprise-level operational oversight:
Leads complex, multi-program operations with clarity and discipline, ensuring consistent execution of standards, efficient workflows, and seamless coordination across residential, clinical, and day service environments.

Regulatory expertise and compliance stewardship:
Applies deep knowledge of state, federal, and accreditation requirements governing I/DD services, ensuring full compliance, proactive risk mitigation, and continuous readiness for audits and licensing reviews.

Financial acumen and resource management:
Oversees budgeting, P&L performance, and financial forecasting with precision; evaluates fiscal impacts of contracts and initiatives while ensuring responsible stewardship of assets and funding streams.

Organizational development and change management:
Guides agency-wide improvement initiatives, strengthens internal structures, and leads change with transparency and engagement to enhance culture, performance, and organizational resilience.

Data-driven decision making:
Utilizes quantitative and qualitative data to evaluate program effectiveness, identify trends, and implement targeted strategies that improve outcomes, efficiency, and service quality.

Continuous quality improvement leadership:
Champions CQI frameworks, including KPI development, trend analysis, root cause analysis, and evidence-based improvement cycles; embeds quality monitoring into daily operations and leadership practices.

Governance and board relations:
Engages effectively with the Board by providing strategic insights, risk assessments, and performance updates; strengthens governance processes and supports informed decision making.

Cross-departmental collaboration and team alignment:
Fosters strong partnerships across executive, programmatic, and administrative teams; promotes shared accountability and coordinated service delivery across all New Jersey operations.

Leadership, coaching, and talent development:
Builds high-performing teams through mentorship, clear expectations, and professional development; cultivates a culture of accountability, empowerment, and excellence.

Policy development and program oversight:
Develops, reviews, and refines policies and procedures to…