Sr Services Manager - Customer Contract Management

Sr Services Manager 1 - Customer Contract Management — Fair Lawn

The Senior Contract Manager is a strategic role responsible for the end-to-end administration, management, and execution of contractual obligations across pre-award, project, warranty, and services phases. This role owns the creation, implementation, and continuous improvement of contract management processes and procedures at both the regional and global level to address organizational process gaps, including vendor recovery programs. The Senior Contract Manager leads contract analysis, change order management, claim mitigation, risk identification, and legal letter drafting to protect the organization’s commercial and legal interests.

This role provides executive-level contractual guidance to commercial, operations, sourcing, and project teams, drives base contract language revisions, and establishes standardized frameworks to ensure consistency and best practices across the enterprise. The Senior Contract Manager manages relationships with key large customers, coordinates cross-functional resolution of complex contract disputes, and ensures compliance with organizational policies. The position requires a high degree of autonomy, executive-level commercial judgment, and the ability to shape business outcomes through proactive contract oversight, process innovation, and enterprise-wide risk management.

Roles and Responsibilities

• Create, own, and continuously improve contract management processes and procedures at the regional level to identify and close process gaps, ensuring standardized and scalable practices across the organization
• Design and implement vendor recovery processes and procedures to maximize contractual recoveries from suppliers and subcontractors, tracking outcomes and refining strategies to improve recovery rates
• Manage and serve as the primary contract owner for key large customers, ensuring strategic alignment, proactive issue resolution, and long-term partnership development
• Lead claim mitigation efforts, identify emerging risks, and manage LD calculations and mitigation strategies across projects, warranty, and service contracts
• Provide strategic contractual guidance to teams across projects, services, and transactional business, including pre-award support, lessons learned integration, and contract strategy development
• Support base contract language revisions and support enterprise-wide procedures, playbooks, and frameworks to support best practices in contract management across regions
• Maintain all contract-related documentation including contracts, customer communications, performance reports, warranty summary trackers, and claims trackers, ensuring proper document retention across all phases
• Serve as a “radar” for potential litigation and compliance issues, providing litigation support and escalating risks as appropriate
• Serve as a subject matter expert and best practice resource for contract management, contributing to strategy and policy development and mentoring less experienced team members
• Coordinate cross-functionally with projects, legal, customer service, operations, field service, and commercial teams to ensure contractual alignment and customer satisfaction
• Champion continuous improvement initiatives across contract management functions, identifying process gaps and implementing solutions that drive measurable improvements in contract performance and risk mitigation
• Communicate complex contractual, commercial, and technical information to executive audiences and external stakeholders; influence strategic decisions and drive alignment across organizational and regional boundaries

• Bachelor's degree from an accredited university or college with at least 7 years of experience in operations, commercial, sales, contract management, or project management functions.
• Significant experience supporting project execution, contracts, and service agreements.

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to…