General Manager​/Head of Operations; AV automation

We have a below requirement with one of our partner at Hackensack, NJ | NJ/NY Metro Area

Designation:  
General Manager / Head of Operations ( experience in AV, home automation, low-voltage, security, intercom, or systems integration. )

Residential & Commercial AV | Home Automation | Intercom & Low-Voltage Systems

$80,000 Base Salary + Performance Bonus | Health Insurance | 2 Weeks Paid Leave

This is a trusted USA partner of Atvantiq Networks, is an established residential and commercial technology integration company serving clients across the New Jersey and New York metropolitan area.

The company specializes in luxury audio/video, home automation, intercom & access control, networking, surveillance, lighting control, and low-voltage technology solutions.

We are looking for an experienced General Manager / Head of Operations to take ownership of daily operations and play a key role in driving the company's continued growth.

• 10+ years of experience in AV, home automation, low-voltage, security, intercom, or systems integration.
• 5+ years of leadership/management experience overseeing teams, projects, or operations
  .
• Proven experience managing technicians and multiple installation projects.
• Strong knowledge of AV, Control4, Lutron, networking, surveillance, intercom, access control, and integrated technology systems.
• Strong project management, scheduling, customer service, and problem-solving skills.
• Experience with proposals, labor estimates, project margins, purchasing, and profitability.
• A self-directed leader who can make decisions, solve problems, and operate independently.

• Lead day-to-day operations, project delivery, scheduling, service, and customer satisfaction.
• Manage technicians, programmers, project teams, and administrative staff.
• Oversee projects from proposal and procurement through installation, programming, handoff, and service.
• Manage technician scheduling, productivity, project timelines, quality, and accountability.
• Work closely with Sales/Design to ensure projects are properly scoped, priced, scheduled, and profitable.
• Monitor project margins, labor utilization, purchasing, inventory, and operational expenses.
• Build strong relationships with customers, builders, property managers, vendors, and subcontractors.
• Resolve customer, technical, scheduling, and project issues.
• Establish operational processes, KPIs, reporting, and performance standards.
• Recruit, develop, and retain a high-performing technical and operations team.

This is a hands-on senior leadership opportunity for an experienced AV/integration professional who wants significant autonomy and the opportunity to make a direct impact on the growth of an established technology integration business.

• Performance-Based Bonus
• Health Insurance
• 2 Weeks Paid Leave