Shift Lead

Join to apply for the Shift Lead role at Capriotti's Sandwich Shop

Capriotti’s Sandwich Shop is a fast‑growing fast‑casual restaurant brand with more than 100 locations nationwide. We are known for our award‑winning sandwiches, friendly service, and fun, team‑focused culture.

As a Shift Lead
, you’ll play a key leadership role in ensuring smooth and efficient operations during your assigned shifts. You’ll lead by example—coaching team members, managing daily tasks, and maintaining Capriotti’s high standards of quality, service, and cleanliness.

• Supervise and support team members during daily operations
• Delegate duties and ensure tasks are completed efficiently and accurately
• Maintain a positive, team‑oriented environment that promotes collaboration and respect
• Provide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standards
• Follow all company policies and operational procedures, including food safety, sanitation, and cash handling
• Assist with labor management, inventory control, and cost monitoring
• Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas
• Communicate effectively with management and team members to ensure smooth shift transitions
• Recognize and reinforce individual and team accomplishments
• Act with honesty, integrity, and professionalism while promoting Capriotti’s values and culture

• Previous restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager a plus)
• Excellent customer service and communication skills
• Ability to lead and motivate a team in a fast‑paced environment
• Strong time management, organizational, and problem‑solving abilities
• Dependable, adaptable, and team‑oriented work ethic
• Must be at least 16 years old
• Flexible schedule with availability for nights, weekends, and holidays

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Health benefits (for eligible team members)
• Free meals and generous employee discounts
• Ongoing paid training and leadership development

Capriotti’s Sandwich Shop at 68 Mountain Blvd., Warren, NJ 07059.