Sales Support Coordinator

Who We Are

OnScent blends decades of fragrance design expertise with real-time AI insights to make scent a definingpart of your brand's identity. Our artistry extends to Premier Naturals™, delivering premium naturalingredients for exceptional skin and hair care.

We are in search of a Sales Support Coordinator who will be on-site at our creative center located in Hackensack NJ. This position requires a highly organized Sales Support Coordinator to support our Sales and Customer Success teams and help deliver an exceptional client experience. A highly visible, on-site role who will partner closely with Sales Executives, internal cross‑functional teams, and key customer accounts to ensure projects are executed accurately and efficiently.

• Enter and manage projects accurately in internal systems (Pro Cis, Salesforce)
• Support Sales Executives with account coordination, communication, and follow‑up
• Participate in client meetings and track action items
• Serve as liaison between Sales, Customer Success, and internal teams (Creative, Technical, Evaluation, Sensory, Perfumers)
• Respond to customer inquiries promptly and professionally
• Provide backup support for customer service functions, including order entry, order status updates, and invoicing assistance
• Coordinate briefs, timelines, samples, and internal deliverables to keep projects on schedule
• Prepare sales reports and data in Excel to support account visibility and performance
• Assist with scheduling, visitor agendas, and client presentation preparation
• Provide coverage for Sales Team members during absences.

• Associate’s Degree required;
  Bachelor’s Degree preferred
• Spanish fluency strongly preferred (supporting LATAM accounts)
• 2+ years of experience in sales support, customer success, project coordination, or similar role
• Strong Excel skills and comfort working across multiple systems
• Highly organized with strong attention to detail
• Excellent communication skills and ability to work effectively with clients and internal teams
• Ability to manage multiple priorities in a fast‑paced environment
• Customer‑focused with strong follow‑through

Position Salary:

$55k-$60k

Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting.

We offer a competitive benefits package, which includes:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Life and disability insurance, and pet insurance