PubSec Field Account Executive

About SHI International Corp.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year, and today we’re a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. Our employees – all 7,000 of them – are the heartbeat of SHI. We are committed to diversity as the largest minority- and woman-owned enterprise in the U.S., offering continuous professional growth, leadership opportunities, health, wellness and financial benefits, and world‑class facilities.

The Pub Sec Field Inside Account Executive’s purpose is to build a book of business and sell to SHI’s customers within an assigned territory in the Public Sector. This role profiles accounts through cold calling and prospecting while developing and maintaining customer relationships.

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses.
• Collaborate and co‑sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

• Collaboration:
  
  willingness to contribute to team tasks and responsibilities when assigned.
• Communication: clear conveyance of simple ideas and information.
• Consultative Sales: willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service: responsive and courteous assistance to customers.
• Flexibility: adjustment to changes in tasks and responsibilities when required.
• Listening: attentive listening in conversations, understanding the information as presented.
• Organization: maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem‑Solving: willingness to address and resolve problems when they arise.
• Prospecting: understanding of basic principles of prospecting and ability to identify potential leads.
• Self‑Motivation: willingness to take on tasks and responsibilities independently when assigned.
• Time Management: prioritize tasks to meet deadlines.
• Willingness to Learn: interest in learning new things and seeking opportunities for development.

• Ability to cold call and create new business opportunities – Basic.
• Ability to grow existing customer relationships – Basic.
• Ability to learn new concepts and processes quickly – Basic.
• Proficiency in customer outreach and delivering tailored customer service solutions – Basic.
• Proficiency in Microsoft Office Tools – Basic.
• Proficiency in project management – Basic.
• Other Basic skills as required.

Minimum Bachelor's Degree or equivalent work experience; minimum 2 years of Customer Service and/or Inside Sales experience; 10% of in-market travel as needed.

Estimated annual pay range: $50,000 – $75,000, which includes a base salary and commissions. Compensation depends on job-related knowledge, skills, experience, and market location. Benefits may include medical, vision, dental, 401(k), and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.