Appliance Service Technician; Fort Lee

Position:
Appliance Service Technician (Fort Lee, New Jersey)

USA, Englewood, NJ

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on Day One
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training
• Competitive hourly rates: $25 – $35+ base, depending on experience, certifications, and location

• Diagnose and complete in‑home repairs on major appliances
• Use sound judgment to recommend repair vs replacement based on cost‑effectiveness and customer needs, prioritizing repairs when practical
• Promote and sell service contracts, water filters, and related products/appliances as appropriate, focusing on value‑driven solutions and the best customer experience
• Operate an assigned service van to customer locations
• Accurately document repairs, routes, and work activities
• Participate in training sessions, meetings, and events to maintain industry expertise
• Manage inventory and maintenance of the service vehicle
• Deliver high‑quality service and maintain strong customer satisfaction
• Follow all safety protocols to protect yourself and others

Minimum Qualifications

• HS diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills with a responsive, professional approach
• Basic computer aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver’s license and successfully complete background check, physical, and drug screen
• Must have or be willing to obtain CFC Certification within 6 months
• Wear uniform and maintain standards of personal grooming and appearance consistent with GE Appliances values
• Self‑directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: stepping up, into, and out of a van and sitting for extended periods of time; handling/work with parts/equipment that may be hot, cold, or wet; using often powered hand tools and occasional vibratory tools/equipment; handling and lifting parts or materials min. of 77 lbs.;
  
  lifting/carrying and 70 lb. pushing/pulling required

Preferred Qualifications

• 6+ months of experience with refrigeration repair
• Experience using Salesforce or similar customer relationship management (CRM) systems
• CFC Certified Certification in appliance repair or associate’s degree preferred
• Read and interpret wiring diagrams, schematics, and other service information

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e‑mail to as