Dispatch Supervisor

Dispatch Supervisor needed for a leading final-mile client. Oversee routes, drivers, and daily delivery operations.

Our client is a leading provider in the furniture delivery and final-mile logistics industry, operating multiple locations nationwide. Their mission is simple: to deliver a 5-Star Delivery Experience, every time. As they continue experiencing rapid growth, we are seeking a motivated Dispatch Supervisor to join their team and support smooth, efficient delivery operations.

The Dispatch Supervisor provides leadership and direction to delivery teams and independent contractors while managing day-to-day dispatch operations. This role ensures on-time deliveries, accurate documentation, and effective communication across teams.

• Partner with Customer Service and the Final Mile Manager to ensure customer satisfaction and timely deliveries
• Communicate proactively about scheduling or delivery issues and implement solutions
• Assign drivers, routes, and vehicles for daily operations
• Guide delivery teams and contractors when customer or logistics challenges arise
• Monitor daily exceptions such as late departures/arrivals, breakdowns, service delays, go-backs, damages, illnesses/injuries, and unplanned billing
• Track driver assignments, route performance, and shipping data in operational systems
• Organize and manage Proof of Deliveries (PODs) and driver documentation
• Submit POD cover sheets to finance for processing
• Review and respond to inbound/outbound emails and attached PODs
• Perform additional duties as required

• High School Diploma or equivalent
• 1–3 years of logistics/dispatch experience
• Knowledge of transportation policies, procedures, and industry standards
• Strong relationship-building skills with staff, contractors, and customers
• Excellent organizational, communication, leadership, and reporting skills
• Proficiency in MS Office and logistics/operational systems
• Ability to manage confidential customer information
• Detail-oriented and able to multitask in a high-volume, high-pressure environment

Full-time

• Medical, Dental, Vision Insurance
• 401(K) Plan
• Life Insurance
• Paid Holidays
• Paid Time Off (PTO)

Monday–Friday, 8:00 AM – 4:30 PM

Our client is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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