Operations Supervisor

As the Operations Supervisor for our Bergen & Passaic County public transit transportation operations, you will be responsible for employee relations and supervision of the 2nd Shift (1:00 PM - 10:00 PM), providing guidance and support to our drivers and dispatchers and addressing any concerns while ensuring smooth operational flow.

2nd

Shift: Monday - Friday, 1:00pm - 10:00pm

* Must be flexible to work other days/time or extended hours as needed.

Earn an annual salary of $70,000-$75,000. Pay rate commensurate with experience level.

• Supervise bus operations to support the overall safety and efficiency of service while providing exceptional customer service.
• Provide direct supervision, guidance, and support to bus operators and dispatch personnel.
• Coordinate operational resources and execute action items to ensure uninterrupted service delivery.
• Monitor and manage service issues.
• Ensure compliance with all policies, DOT/FMCSA Hours of Service (HOS) regulations, and company safety standards.
• Monitor and verify operator compliance ensuring accurate tracking.
• Review, audit, and verify operational documentation.
• Ensure buses are inspected, safe, clean, and service-ready.
• Coordinate with Maintenance, Dispatch, and Management to resolve service disruptions and vehicle availability issues.
• Address customer service concerns, operator conduct issues, and service complaints in a professional and timely manner.
• Assist with investigations related to incidents, complaints, accidents, and service failures, documenting findings as required.
• Participate in operational improvement initiatives, safety programs, and compliance audits as directed by management.

• Ability to manage operations in a fast-paced, high-pressure environment.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent internal and external customer service skills.
• Organized, detail-oriented, and results-driven.
• Strong written and verbal communication skills.
• Proficient in Microsoft Excel and basic reporting tools.
• Comfortable working with transportation technology systems including scheduling, dispatch, and HOS platforms.
• Ability to enforce policies consistently and professionally.

• Previous experience in transportation operations required.
• Previous experience in public transportation operations strongly preferred.
• Knowledge of DOT/FMCSA and OSHA regulations required.
• Knowledge of public transportation operating procedures preferred.
• Bachelor's degree in Operations, Transportation, Logistics, or a related field preferred but not required.

Health Insurance and Benefits Offered Include:

• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off
• Holiday Pay

Academy is an EEO

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.