Business Banking Specialist

Business Banking Specialist – Retail Banking

Location:

Hackettstown, NJ. In-office. PNC fosters a collaborative culture and encourages candidates to discuss workplace expectations.

At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and can contribute to the company’s success.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue; lead collaborative efforts with ecosystem partners.
• Proactively manage leads and generate referrals; grow business relationships under 2MM in sales revenue; translate client information into actionable sales strategies.
• Develop ecosystem leadership as a COI; coordinate with partners such as PNCWM, PNC Private Bank, Business Banking and Mortgage.
• Differentiated client experience and hospitality; solve client problems courteously and with urgency; act as advocate across departments.
• Support branch team in identifying opportunities and creating referrals; collaborate with Branch Manager and Business Banker.
• Build client loyalty and increase wallet share through lobby engagement and technology-enabled solutions.
• Manage risk by adhering to policies and procedures; ensure accurate and efficient daily operations.

• Customer Focused – Leverage customer needs and satisfaction to create customized solutions.
• Managing Risk – Assess and manage all associated risks to support PNC’s Enterprise Risk Management Framework.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Roles at this level typically require a university/college degree with < 1 year of professional experience or completion of a formal development program. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certifications

Background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $53,040.00 – $90,200.00. Salary may vary based on geography, market data, skills, experience, and education. This role is incentive eligible.

• Medical/prescription drug coverage (with HSAs)
• Dental and vision options
• Life insurance for employee, spouse/child
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Backup child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance (select programs fully paid)
• Robust wellness program with financial incentives
• Maternity and/or parental leave (as allowed by law)
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days per year, depending on career level and years of service

To request accommodations for the application process, contact

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to Section 19 of the FDIA and applicable SAFE Act or FINRA requirements.

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