Member Services Representative; Overnight

Member Services Representative (Overnight)

Provide superior customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem‑solving mindset.
• Ability to follow instructions and complete tasks independently.

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑of‑sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re‑racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
• Ability to work in a busy, noisy fitness environment.
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

$17 to $19 per hour.

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know.