Call Center Scheduler Job Hackettstown area,New Jersey USA,Customer Service/HelpDesk

Join Our Team at Image Care Radiology! At Image Care Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

Image Care Radiology Seeking Several Full-Time Call Center Schedulers and Part-Time Call Center Schedulers for our Hackettstown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site.

SCHEDULES Schedule 1:
Monday - Friday 10:30am-7:00pm with Rotating Saturdays (Full Time) Schedule 2:
Saturday 8:00am-4:00pm. (Part Time) Schedule 3:
Saturday 9:00am-5:00pm. (Part Time)

Initial training days and times will be discussed and agreed upon between the manager/supervisor and the employee.

GENERAL DESCRIPTION OF POSITION

This role is responsible for delivering high-quality customer service while efficiently managing appointment scheduling, patient communications, and account updates. Ensure a smooth and professional experience by addressing inquiries, coordinating imaging appointments, and supporting patients through the scheduling and preparation process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive incomings calls from customers and assist them with their needs over the phone

Assist in setting appointments for patients and doctor's offices either through inbound or outbound calls

Gathers information related to customers’ concerns and provides appropriate resolution

Open and maintain customer accounts by updating account information

Escalate customer concerns that are critical or requires immediate resolution beyond agent capability

Process orders received electronically or over the phone with the patient

Call patients to update them with their upcoming scheduled procedures including clinical preparations

Perform any other related duties as required or assigned.

EXPERIENCE

Customer service: 1 year (Required)

BENEFITS

Health insurance
Vision insurance
Dental insurance
401(k)
Paid time off

ABILITY TO COMMUTE/RELOCATE

Hackettstown, NJ:
Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement:
It is Image Care's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

Image Care Centers provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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