Customer Service Representative

## Customer Service Representative Apply:
Hackettstown, NJ:
Part time:
Posted Today:
JR109143

Hackettstown Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time Receptionist. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Hours:

15-20 hours per week, including Saturdays  ### Requirements
1. Greeting Clients and Visitors:
* Warmly welcome clients and visitors in a friendly and professional manner.
* Direct clients to the appropriate areas within the hospital.
* Answer general inquiries, provide information about hospital services, and schedule appointments.
2. Appointment Scheduling and Management:
* Efficiently schedule and manage appointments using the hospital's computerized system.
* Coordinate veterinary appointments with multiple veterinarians and technicians.
* Arrange emergency appointments promptly and prioritize them accordingly.
3. Phone and Email Communication:
* Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary.
* Respond to general inquiries via email, providing accurate and helpful information to clients.
* Relay important messages to veterinary staff promptly and accurately.
4. Files and Records:
* Maintain and update client records with accuracy, confidentiality, and attention to detail.
* Organize and file documentation, ensuring swift retrieval for future reference.
* Assist clients in completing necessary forms and paperwork.
5. Cashiering and Financial Transactions:
* Handle cash transactions, issue receipts, and maintain accurate records of payments.
* Effectively and efficiently process credit card payments.
6. Administrative Support:
* Assist with hospital administrative tasks, including data entry, photocopying, and faxing.
* Provide general administrative support to veterinarians, technicians, and other team members.  Requirements:
· Previous experience in veterinary customer service roles preferred.
· Excellent communication and interpersonal skills.
· Strong organizational and multitasking abilities.
· Proficient computer skills, including knowledge of MS Office Suite.
· Ability to learn and navigate basic veterinary software used for appointment scheduling and record-keeping.
· Friendly, positive attitude with a passion for providing exceptional customer service.
· Must be available to work 15-20 hours per week, including Saturdays.
· Ability to work in a fast-paced environment while maintaining attention to detail.  At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At Ameri Vet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.