University Ambassador

Full Time Hackettstown, NJ, US

4 days ago Requisition

Salary Range: $43,888.00 To $50,000.00 Annually

Centenary University launches students into a successful career and life. Centenary advances three strategic priorities:
Student Success, University Vitality, and World Engagement.

The University Ambassador - First Year is a full-cycle enrollment and student-success professional who recruits prospective first-year students, guides students and families through admission, financial-aid, deposit, registration, onboarding, and transition, and supports a successful start at Centenary University. The position manages an assigned territory and student caseload, develops relationships with high schools, counselors, families, and community partners, and uses personalized outreach and enrollment data to improve conversion and reduce melt.

The University Ambassador serves as a consistent point of contact from inquiry through the student’s transition into the University.

• Manage an assigned recruitment territory and conduct high school visits, college fairs, community outreach, open houses, campus tours, and other recruitment activities.
• Build relationships with school counselors, students, families, community-based organizations, and other partners.
• Use market and funnel data to prioritize outreach and strengthen inquiry and applicant pipelines.

Outcome:Increased inquiry, applicant, admitted, and deposited student activity from assigned markets.

• Proactively manage an assigned caseload of prospective first-year students using CRM-driven calls, texts, email, meetings, and follow-up tasks.
• Guide students from inquiry through application, admission, deposit, registration, and enrollment.
• Identify stalled students, yield risks, and enrollment barriers and intervene proactively.

Outcome:Achievement of assigned first-year enrollment goals and improved conversion across the enrollment funnel.

• Support students and families through application completion, required documents, admission decisions, FAFSA completion, financial-aid review, scholarships, and affordability planning.
• Collaborate with Financial Aid and Admissions Operations to ensure student files are accurate, complete, and processed in a timely manner.
• Translate complex financial and enrollment information into clear next steps for students and families.

Outcome:Higher application completion, stronger FAFSA and financial-aid follow-up, fewer processing delays, and increased student confidence.

• Ensure deposited students complete required onboarding steps, including registration, housing when applicable, orientation, placement or readiness requirements, and other transition tasks.
• Execute deposit, registration, and summer-melt prevention outreach and campaigns.
• Partner with Academic Advising, Registrar, Student Life, First-Year Experience, Athletics, and other offices to remove barriers.

Outcome:A higher percentage of deposited students complete enrollment requirements on time and matriculate successfully.

• Maintain communication with assigned students through the transition into the first semester.
• Monitor early attendance concerns, academic alerts, engagement issues, or other transition barriers when information is available.
• Connect students to advising, tutoring, accessibility, wellbeing, belonging, and other student-success resources as needed.

Outcome:Stronger first-semester transition, early engagement, and persistence among assigned students.

• Provide timely, accurate, welcoming, and individualized communication to students and families.
• Understand each student’s academic interests, goals, financial concerns, decision factors, and campus interests.
• Create personalized connections to faculty, programs, coaches, and student-support resources when appropriate.

Outcome:Higher student and family engagement, satisfaction, trust, and enrollment conversion.

• Maintain complete and accurate CRM records, communication notes, funnel stages, tasks, and reminders.
• Use data to prioritize outreach, identify melt risk, and track caseload progress.
• Review conversion and activity data regularly and adjust outreach strategies as needed.

Outcome:Reliable student records, timely…