Customer Experience Specialist

About the Company

Tucker Company Worldwide, Inc. is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 65th anniversary in business. We believe in the importance of investing generously in our people, business, industry, and local community. Tucker Company is the oldest privately‑held freight brokerage in North America, specializing in notoriously complicated freight, like temperature‑controlled, oversized, and high‑value, high‑security shipments. We help transportation professionals for some of the world’s top brands ensure the safe, on‑time delivery of their freight using carefully designed procedures, cutting‑edge technologies, and award‑winning service.

Whether the shipment is oversized, delicate, high‑value, or hazardous, we’re prepared to manage it with the utmost care. Tucker Company proudly co‑founded the Transportation Intermediaries Association, where our CEO previously served as Chairman of the Board, and currently chairs the Highway Committee for the National Industrial Transportation League. Globally recognized organizations trust Tucker to deliver excellence across their most critical and complex supply chains.

We invite you to consider joining our team of dedicated experts who are setting the standard for performance, reliability, and innovation in global logistics.

Location: Haddonfield, NJ

Hours: Full‑time

Position: Customer Experience Specialist I

Department: Operational Excellence

Win new and existing customer business leveraging effective pricing and on‑boarding strategies:

• Increase customer load count by accepting, building, scheduling and managing loads in Tucker’s TMS and customer specific platforms, where applicable.
• Execute spot quotes and bid on customer load board platforms on assigned accounts, using Tucker’s pricing tools.
• Ensure pricing strategies are synchronous with market intelligence by collaborating with Capacity Specialists, Pricing, and Business Development.
• Identify opportunities for growth within assigned accounts and collaborate with SCXS, SCXE, OEM, and/or Business Development to develop strategies to win new opportunities.
• Begins to consistently identify areas of improvement and participates in problem solving activities, in collaboration with Operational Excellence team members, resulting in achieving team and company goals.
• Participates in strategy meetings to support both new and existing customer onboarding, integrations, and RFPs, according to outlined processes, to maximize transparency for execution.

• Consistently collaborate with Capacity Specialists to meet or exceed customer profitability goals and minimize the number of loads turned back or lost.
• Escalate and inform Customer Experience Specialists/OEM of negative ROI loads or lanes and collaborate on proposed strategy for improvement.

• Understand assigned customer requirements and SOCs/SOPs and ensure that they are applied to freight transaction management to enable Tucker to earn repeat business.
• Proactively deliver quality services by understanding assigned customer requirements to create, and implement customer SOPs, with little to no supervision by management.
• Begins to identify areas for internal process improvement within assigned accounts, which allows for increased load count, spread, revenue and customer satisfaction
• Leverage customer relationships to uncover new opportunities within existing accounts and capture those opportunities by memorializing prospect/customer conversations in Tucker’s CRM platform to ensure cross functional visibility.

• High school diploma or minimum 3 years of equivalent industry training or experience
• Demonstrates basic understanding of MS Office and aptitude to learn other related technologies
• Strong written and verbal communication skills

• Bachelor’s degree, preferred Business Administration, Supply Chain Management, or Communications
• 1 years’ experience in customer service, sales, or other customer‑facing position
• Certified Broker…