Medical Front Desk Representative – Inbound Phones

Description

We know there are dozens of medical front desk openings out there—so why choose us? Because we aren't offering just another job; we’re offering a career home where you are truly valued. If you are an experienced medical front desk professional looking for a long-term team where your skills are recognized and your growth is supported, we would love to meet you.

We are searching for someone who already understands the rhythm of a high-volume medical practice and feels confident communicating with patients throughout the day.

• Experience:
  
  Minimum of 1 year in a medical front desk or medical office setting.
• Phone & Service
  
  Skills:
  
  Proven expertise handling high-volume inbound patient calls with empathy, clarity, and professionalism.
• Insurance Savvy:
  Solid understanding of medical insurance, pre-certifications, authorizations, and insurance portals (e.g., PEAR Portal).
• Referral Management:
  Direct experience entering, processing, and tracking patient referrals.
• Tech-Smart:
  Strong computer skills, fast data entry, and multi-tasking capabilities in a fast-paced environment.

• Serve as the reassuring, expert voice on 100% of inbound patient phone calls.
• Guide patients seamlessly through scheduling, referrals, and insurance inquiries.
• Cross-train at Check-In and Check-Out to maintain a smooth, friendly patient flow.
• Collaborate directly with providers and staff as an integral member of a physician-owned care team.

We believe in taking care of the people who take care of our patients. We offer a robust, competitive benefits package designed to support your physical, financial, and personal well-being.

• Health & Medical Care:
  Multiple medical and prescription coverage options to fit your lifestyle.
• Dental & Vision:
  Comprehensive dental and vision care plans.
• Flexible Spending & Health Savings:
  Health Savings Accounts (HSAs) with employer eligibility and Flexible Spending Accounts (FSAs).
• Financial Protection:
  Voluntary short-term & long-term disability, term life insurance, AD&D, hospital indemnity, accident, critical illness, and cancer coverage.
• Retirement Planning: 401(k) retirement savings plan to help build your future.
• Time Away:
  Generous Paid Time Off (PTO) to rest and recharge.
• Extra Perks:
  Commuter benefits alongside group auto and homeowners insurance discounts.

• Vision coverage
• Flexible Spending Accounts (FSAs

• A Team That Has Your Back:
  Join a busy, well-established family medical practice with a collaborative culture where every team member is treated like family.
• Meaningful Impact:
  You aren't just a receptionist; you are a vital link in the clinical care team. Patients rely on your guidance, empathy, and organizational talent.
• Growth & Cross-Training:
  While your primary focus is mastering inbound patient communications, you will be cross-trained in Check-In and Check-Out processes to build a dynamic skill set.
• Competitive Compensation:
  Earn $19.00 to $22.00/hr based on your experience and demonstrated expertise.
• Group auto and homeowners insurance discounts.

About Advocare, LLC Advocare is a premier, physician-owned partnership of leading pediatricians, family practitioners, and specialists across New Jersey, Pennsylvania, and Delaware. We are dedicated to delivering exceptional patient care and creating a dynamic, fulfilling environment for our staff.

Applicants must have a minimum of 1 year of medical front desk/reception experience.

We are especially interested in candidates with:

• At least 1 year of medical office/front desk experience
• Experience handling high-volume inbound patient calls
• Experience entering and processing patient referrals
• Experience using PEAR Portal and other insurance/payer websites
• Strong knowledge of medical insurance
• Experience with referrals, authorizations, and precertifications
• Strong computer and data-entry skills
• Excellent patient service and telephone communication skills
• Ability to multitask and stay organized in a busy medical office