Operational Excellence Manager

About the Company

Tucker Company Worldwide, Inc. is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 65th anniversary in business. We believe in the importance of investing generously in our people, business, industry, and local community. Tucker Company is the oldest privately-held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. We help transportation professionals for some of the world’s top brands ensure the safe, on-time delivery of their freight using carefully designed procedures, cutting-edge technologies, and award-winning service.

Whether the shipment is oversized, delicate, high-value, or hazardous, we’re prepared to manage it with the utmost care. Tucker Company proudly co-founded the Transportation Intermediaries Association, where our CEO previously served as Chairman of the Board, and currently chairs the Highway Committee for the National Industrial Transportation League. Globally recognized organizations trust Tucker to deliver excellence across their most critical and complex supply chains.

We invite you to consider joining our team of dedicated experts who are setting the standard for performance, reliability, and innovation in global logistics.

Haddonfield, NJ

Full-time

Operational Excellence Manager

Operational Excellence

Key Accountabilities & Responsibilities

Cultivate strategic leadership and mentorship across all team members through ongoing training and development initiatives:

• Champions, promotes, and inspires core values, strategic goals, company initiatives and culture through internal and external channels and key stakeholders.
• Manage and optimize team resources
• Effectively on-board, assimilate, manage, and develop Capacity and Customer Experience team members by ensuring the cultural assimilation process is carried out at a team level and executing the performance management process.
• Ensure direct reports training records are successfully managed and completed within the timeframe outline for each specific role.
• Execute optimal freight transaction management by managing team-wide adherence to Tucker’s mission, policies, core values as well as customer expectations, industry policies and best practices.
• Where necessary, recommend additional, new, or different resources to DOE to ensure the team always has the capability and bandwidth to support existing accounts, on-board new customers, and execute new business at the highest level.
• Mentor and develop team members to ensure the required proficiency needed to support customer growth, satisfaction, and service continuity is maintained or exceeded across all team members at the highest level.

Maximize Operational Productivity:

• Identify, leverage, and assimilate technological needs and solutions that drive business growth, increase productivity, and/or increase and optimize customer or carrier satisfaction and base.
• Demonstrate and model proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen.

Win new and existing business by leveraging effective pricing and on-boarding strategies:

• Leads and participates in execution strategy for new customer opportunities and on-boarding activities in collaboration with Business Development to ensure business and customer objectives are met.
• Drive growth and service continuity by ensuring team members are fully proficient and fluent in the language, terms, and service requirements of their service niche, and collaborate with the Training Development Manager when additional training is needed.

Maximize corporate profitability, customer satisfaction, performance and retention:

• In collaboration with DOE, Business Development, and senior leadership, consistently use data to develop insights and implement strategies to increase revenue and profitability, including identifying lanes producing negative ROI.
• Through collaboration with Pricing and Business Development, align sell pricing strategies with market…