Utility Billing Specialist - UMBS

EGT UMBS - A detailed oriented and customer-focused Utility Billing Specialist to support utility billing services within our software platform. This role is responsible for processing client billing data, validating account information, resolving billing discrepancies, supporting clients, and ensuring accurate and timely invoicing for utility services such as water, wastewater, recycle, waste or municipal services. Must have strong analytical skills and is comfortable working with billing systems, financial data, and cross-functional teams in a fast-paced software environment.

• Process and maintain utility billing usage date within the company's software platform
• Review billing data for accuracy, completeness, and compliance with client requirements
• Import Usage data, calculate, validate and post utility bills with the EGT application
• Collaborate with Customer Support, and Development teams to troubleshoot billing-related system issues
• Maintain accurate billing documentation
• Support month-end and year-end billing activities and reporting
• Monitor billing workflows and identify opportunities for process improvement and automation
• Ensure compliance with applicable utility regulations, company policies, and data security standards.

• Associates or bachelor's degree in Business, Accounting, Finance, Information Systems
• 2+ years of experience in Utility billing, accounts receivable, customer billing or related operational support
• Experience working with billing software, ERP systems or Saas Platform
• Strong proficiency in Microsoft excel and data entry accuracy
• Excellent analytical, organizational, and problem-solving skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines with minimal supervision
• High attention t detail and commitment to data accuracy, time management and critical thinking
• Familiarity with CIS (Customer Information Systems) or utility management platforms
• Adaptability in a technology-driven environment
• Knowledge of Utility Rate structures, meter data, and billing cycles
• Experience with Data Reconciliation Processes
• Standard Business hours with occasional support during billing cycles or system implementations.