Service Option - Office Secretary

Position: Service Year Option - Office Secretary
Job Summary

The Office Secretary supports daily operations of a medical office by managing patient communication, scheduling appointments, and maintaining accurate records. This role serves as a key point of contact for patients while ensuring administrative processes run smoothly and efficiently.

Minimum Qualifications

* Education:

High school diploma or equivalent required

* Maryland resident

* Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

* Experience:

Medical office and computer experience preferred

* Licensure/Certification:
None required

* Skills & Abilities:

* Strong communication and customer service skills

* Ability to manage confidential information

* Good grammar and written communication skills

* Organizational and multitasking abilities

* Basic computer proficiency

What You'll Do

* Answer patient calls and respond to inquiries, prioritizing urgent messages

* Schedule patient appointments accurately

* Verify insurance information and enter data into systems

* Address patient questions or refer to appropriate staff

* Communicate appointment updates, delays, or cancellations

* Maintain confidentiality of patient and business information

* Keep the office organized and assist with administrative tasks (mail, scanning, forms)

What the Job is Really Like

* You are often the first point of contact for patients, both by phone and in person

* The role involves constant multitasking-phones, scheduling, and data entry

* You may need to manage frustrated or anxious patients professionally

* Accuracy is critical, especially with scheduling and insurance information

* The pace can vary but often includes busy periods with high call volume

* Strong organization and communication skills are essential

Work Environment & Demands

* Office or clinical front desk setting

* Frequent computer use, phone communication, and patient interaction

* Requires sustained attention to detail and multitasking

* Primarily sedentary with occasional movement

* Minimal exposure to clinical risks (as noted in working conditions on page
2)

What Success Looks Like

* Appointments are scheduled accurately and efficiently

* Patients feel informed, supported, and respected

* Administrative tasks are completed with high accuracy

* Communication is clear and professional

* You maintain organization and composure during busy periods

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program.

Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.