Account Coordinator

Job Details

Job Location:

Headquarters - Hagerstown, MD, Salary Range: $18.00 - $20.00

Hourly,

Job Summary:

The account coordinator position is responsible for accurately entering customer orders and providing timely and accurate communication with customers and HUB team members. The account coordinator will also perform a backup role for the Account Specialist during their absence.

• Responsible for keeping “Printflow Web” updated on a daily basis
• Works with Account Specialist and Production Team on job status throughout the plant including projects that are not following course.
• Responsible for order entry of all jobs for your team and looping in Sales as needed.
• Responsible for checking their own order entry work for accuracy before passing it to the Account Specialist for a final check
• Attending meetings as needed to support Account Specialist and Sales.
• Assist Account Specialist with inventory management (email, reports, phone calls, etc.)
• Responsible for gathering appropriate paperwork for internal/external Non-Conformances
• Works with team to follow up on job status throughout the process and ensure OTD (On time Delivery)
• Correspond with customers concerning day to day operations via email or phone, while Account Specialist is out (cc CAM on emails)
• Act as back up contact person for Internal and External customers in the absence of Account Specialist
• Participation in all HOP/OEE programs and events
• Adherence to Hub Labels safety rules and regulations, this includes wearing steel toed shoes and other PPE protection if applicable
• Support and embrace Hub Labels core values of Honor, Unite and Believe
• Hub Labels offers general benefits including medical, dental, vision, life, disability, and 401k with company match.

• Must have the ability to write effective communications such as memos, e-mails, and reports using standard computer software, Microsoft Office
• Effective communication with internal customers and other departments is critical
• Must be self-motivated, organized, and display strong attention to detail
• Must be able to work under pressure and meet job related deadlines
• Be able to produce a high level and quality of work with little supervision
• Must be able to multi-task efficiently and effectively daily.
• Must have the ability to operate customary office equipment (computer, printer, copier, fax machine)
• Mathematical and analytical skills are required

• Must have a high school diploma or GED
• Previous Customer Service is required
• Previous experience working in the printing industry is desired

• While performing this job the employee is regularly required to walk, talk, and hear.
• Occasional lifting and movement of objects weighing up to 20 pounds is required.
• Occasional day trips to customer's sites or to training locations may be required.
• A significant amount of time is spent seated, working with a computer, fax, copier, and telephone.
• The work environment is that of a normal office.
• Occasional exposure to moderate levels of noise, moderate to extreme exposure to heat or cold, as well as exposure to moving equipment and other hazards.

• H.U.B. Honor:
  To Serve our employees, customers, suppliers, environment, and members of our community with admiration and respect.
• Unite:
  To come together, collaborate and work towards a common goal.
• Believe:
  Always believe in yourself and others.