Data Analyst Administrator III

Overview

Introduction:
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to foster a culture of bold innovation and ensure that in Maryland we leave no one behind.

This is a full time contractual position.

GRADE
18

LOCATION OF POSITION
Maryland Department Human Services
Office of Technology for Human Services General Admin.
25 South Charles St.
Baltimore, MD 21201

The main purpose of the position is to collate, organize, analyze, and present/report the department’s performance metrics and indicators for strategic management decisions to enhance and improve the department’s performances and reporting in compliance with federal and state regulations, laws and policies governing the various programs administered by the department, such as Social Service, Family Investment, and Child Support programs. The position also researches and provides leadership with timely and accurate data on program performances, impact, and societal trends to enhance informed program, budget, policy development, and other performance improvement decisions.

The incumbent will support DHS program accountability efforts and provide technical assistance, information, formal presentations, and data to a wide variety of interested persons, groups, and stakeholders.

• Coordinate data collection from various sources including the Child Support Management System (CSMS), the E&E system through the worker portal, and the Works system.
• Design and collect data from local departments through surveys.
• Analyze data from various sources using appropriate statistical tools such as SAS (Statistical Analysis Software) for data analysis, Microsoft Excel and Google Sheets which offer a variety of tools like VLOOKUP, macros, and pivot tables.
• Determine and use the appropriate tools or software such as Microsoft Power BI, Tableau, Qlik Sense, Looker, Zoho Analytics, Domo for data presentation to management and other stakeholders for strategic policy decisions, developments, evaluations, and improvements.
• Respond to data requests from DHS leadership and various stakeholders and partners, including the Governor’s office, Maryland General Assembly, legislative auditors, and relevant federal agencies.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

• Bachelor’s Degree in Computer Science, Data Science, Information Systems, Information Technology, Engineering, or a related field is often preferred.
• One year of experience in any of the programming languages Python, Java, R, or SAS.
• One year of experience working with relational databases SQL, Amazon Redshift, and Google Big Query.
• One year of experience working with data visualization tools such as Power BI, Tableau, or Zoho.