Senior Manager, Site Operations

Senior Manager, Site Operations

Location:

Hagerstown, MD (Onsite)

Ideally based in the Hagerstown / Western Maryland region, or within practical commuting proximity such as Frederick, MD;
Martinsburg, WV;
Chambersburg / Greencastle, PA;
Winchester, VA; or the broader DC / Baltimore outer corridor, with willingness to be onsite daily during deployment, commissioning, and handoff periods.

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem‑solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human‑like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer‑obsessed?

Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest‑growing companies in robotics, backed by world‑class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

Dexterity is seeking a Senior Manager, Site Operations to lead onsite deployment execution for a major customer program in the Hagerstown, Maryland area.

This role serves as the operational leader responsible for coordinating site readiness, installation, commissioning, training, operational handoff, and customer adoption. You will work across Customer Success, Product, Field Engineering, Field Services, Support, Commercial, and customer operations teams to ensure successful deployment and long‑term operational success.

Success in this role requires strong technical judgment, disciplined execution, customer‑facing leadership, and the ability to translate complex deployment plans into measurable operational outcomes.

This is a highly visible role where your decisions will directly influence deployment quality, customer trust, operational readiness, and Dexterity's ability to scale Physical AI systems in production environments.

• Maintain an integrated execution plan across site readiness, installation, commissioning, training, support readiness, and operational handoff activities.
• Lead day‑to‑day coordination with systems integrators, subcontractors, vendors, customer stakeholders, and internal Dexterity teams.
• Drive execution accountability through structured tracking of owners, milestones, blockers, risks, and escalations.
• Review technical documentation including Statements of Work (SOWs), engineering drawings, requirements documents, responsibility matrices, commissioning plans, safety documentation, and acceptance criteria.
• Audit field execution against approved technical requirements and project scope.
• Manage deployment punch lists and drive closure through documented evidence and verification.
• Validate completion evidence including commissioning reports, inspection records, test results, training completion records, customer sign‑offs, and acceptance documentation.
• Identify and resolve gaps between reported completion status and actual operational readiness.
• Track schedule performance, critical‑path dependencies, scope risks, and deployment readiness metrics.
• Escalate issues proactively with clear recommendations and recovery plans.
• Partner with customer operations leaders to support decisions involving workflow design, staffing, throughput objectives, operating windows, and system utilization.
• Capture deployment lessons learned and contribute to continuous improvement of Dexterity deployment methodologies and playbooks.

• 10+ years of experience leading complex technical deployments involving…