Senior Process Improvement Analyst, Settlement Operations

Senior Process Improvement Analyst, Settlement Operations

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As a Senior Process Improvement Analyst, Settlement Operations within the Settlement Controls and Solutions Global AI & Automation Center of Excellence, you will support the automation, measurement, and standardization of settlement operations across North America, LATAM, APAC, and EMEA. You will collaborate with cross-functional teams to improve operational processes, analyze settlement activities, and help drive the adoption of automation and process improvement initiatives.

What you'll do:

• Support multiple projects and initiatives by tracking activities, maintaining project documentation, monitoring milestones, and providing status updates.
• Assist in the intake, documentation, and evaluation of automation and process improvement requests to ensure adherence to established standards and procedures.
• Analyze global settlement, reconciliation, and exception data to identify trends, operational risks, and improvement opportunities.
• Support the development and maintenance of reporting and metrics related to settlement operations and automation performance, including benefit tracking and operational efficiency measurements.
• Maintain documentation and inventories of automation solutions, including process details, ownership information, dependencies, and support requirements.
• Partner with regional teams to support process standardization efforts and encourage adoption of new tools and operational practices.
• Assist with training initiatives for new processes and tools, keeping teams engaged and participating through change.
• Collaborate with internal stakeholders to identify opportunities to enhance efficiency, reduce manual work, and improve accuracy across settlement operations.

Experience you'll need to have:

• 4+ years of experience analyzing business processes, identifying operational issues, supporting process improvement initiatives and/or similar discipline
• Experience supporting automation, workflow improvement, or operational transformation initiatives.
• Experience analyzing and interpreting operational data to support decision-making, performance measurement, or a related discipline
• Proficient in Microsoft Excel, including data analysis, reporting, and management of large data sets
• Bachelor's degree or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience creating process documentation, procedures, training materials, or operational guides preferred.
• Experience in settlement, payments, treasury, or cash management operations.
• Experience with internal controls, audit activities, or compliance processes.
• Experience in a center of excellence, shared services, or global process role.
• Experience applying artificial intelligence tools to operational processes, including how candidates are assessed, controlled, and monitored after go-live.
• Experience with treasury management systems or enterprise resource planning platforms.
• Experience building dashboards and recurring reporting in Power BI or a similar tool.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:

• Approximately 20% travel off-site or to other office locations is expected.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock…