Service Support Representative

As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce" to manage its operations and key performance indicators (KPI’s).

Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.

• Receiving Parts in Warehouse
• Receiving Purchase Orders into Salesforce CRM System
• Retuning Parts handling RMA’s to Manufacturers and Suppliers
• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
• Follow best practices with Salesforce CRM functionality and case follow-up standards to ensure customer success.
• Validate and Update customer information in Salesforce CRM system.
• Make outbound calls to confirm scheduled service calls when needed
• Input new customers into Salesforce CRM system.
• Maintain positions KPI's and reports daily.

• Ability to communicate effectively
• Strong interpersonal skills and problem-solving ability
• Ability to multitask
• High School Diploma or GED
• Experience with Salesforce CRM system preferred but not required

• A fun, friendly, professional working environment
• Insurance
• Job Type: Full-time
• Hourly Wages: $18 - $21 depending on experience

LIVunLtd is an equal opportunity employer.