Receptionist, Customer Service​/HelpDesk

Position Overview

This weekend Manager on Duty role supports our staff every other weekend from 8:00 AM to 4:30 PM. The position involves greeting visitors, answering phone calls, sorting mail, responding to resident emergencies, and other office tasks.

Base pay is based on experience and skills. Temporary associates may participate in the company’s 401(k) program but are not benefits eligible.

• Free lunch and dinner for all associates
• Flexible scheduling and weekend work only every other weekend
• Per diem shifts available
• Health insurance, life insurance, and retirement plans (varies by employment status)
• Veteran and military family support, including naturalization fee assistance up to $725

• Greets all visitors entering the community, ensures visitor sign‑in and signs guest sheets.
• Answer and direct phone calls to the proper residents and staff.
• Sort, deliver, and collect incoming and outgoing community and resident mail.
• Maintain visitor logs and basic office clerical functions.
• Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Interested candidates should have:

• Strong communication skills, friendly demeanor, and attention to detail.
• Ability to handle multiple tasks in a fast paced environment.
• Proficiency in telephone etiquette and basic office technology.
• Prior experience in customer service or front desk roles is preferred.

Brookdale is an equal opportunity employer and a drug‑free workplace.

Brookdale is a national leader in senior living with more than 589 communities, offering opportunities for growth and learning.