Customer Service Representative

General Description Of Position

As a Customer Service Representative, you’ll support Lightning Transportation by coordinating orders, tracking shipments, resolving issues, and maintaining strong customer relationships for timely delivery.

• Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.
• Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.
• Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service.
• Others First – Treating every employee with respect, empathy, and fairness.

• Accurately enter customer orders and shipment details into Truckmate, monitor progress for timely delivery, and prepare up‑to‑date documentation including bills of lading, shipping confirmations, and customs forms.
• Coordinate with port personnel, operations, and websites to track shipments while collaborating with internal staff, brokers, and customers on accounts and shipments.
• Act as the main contact for customers on order status and shipment tracking, promptly resolving any delivery or service issues.
• Implement EOS within your position to enhance your skills and productivity while continually promoting the company’s core values.
• Perform other assigned duties as needed, while taking initiative, prioritizing tasks, learning quickly, and owning projects in a fast‑paced, team‑oriented environment.

• Exports Administrator
• Data Entry
• Department Quality and Process Improvement
• Terminal Representative
• Email Inbox Processor

• Two years of intermodal customer service experience and Truck Mate knowledge are preferred but not required.
• Proficient in Microsoft Excel, Word, and PowerPoint, with strong communication, critical thinking, and organizational skills.

• Lifting, pushing, pulling less than 25 lbs.
• Office setting with temperature‑controlled offices with moderate noise levels.
• Outside work limited.

• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Life Insurance
• Employee Assistance Program
• 401(k)
• Tuition Reimbursement
• Career Growth Opportunities