Service Year Option - Diabetes Outreach Caller

Job Summary

The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs. The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need.

Minimum Qualifications

* Education:

High school diploma or GED

* Maryland resident

* Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

* Experience:

No prior experience required

* Licensure/Certification:
None required

* Skills & Abilities:

o Clear, friendly phone communication

o Strong listening skills

o Ability to explain information simply

o Basic computer and data entry skills

o Organization and attention to detail

o Ability to keep information confidential

What You'll Do

* Spending much of the day making phone calls

* Talking with many different patients each day

* Following guidelines related to the individual programs to share information

* Keeping detailed and accurate records

* Working independently while meeting enrollment goals

* Staying positive, patient, and professional on every call

What the Job is Really Like

* Spending much of the day making phone calls to patients

* Using the EHR to look up patient information and document calls

* Reviewing and working from the Workqueue to find patients to contact

* Talking with many different people each day and answering questions

* Keeping detailed and accurate records

* Working independently while meeting enrollment goals

Work Environment & Demands

* Office-based role with most work done on the phone and computer

* Regular use of the EHR and Workqueue system

* Sitting for long periods while making calls and documenting

* Fast-paced environment with daily enrollment goals

* Requires focus, organization, and strong attention to detail

What Success Looks Like

* Patients are successfully enrolled in diabetes education and prevention programs

* Workqueue items are completed in a timely and accurate way

* Calls and documentation in the EHR are thorough and up to date

* Patients feel informed, supported, and respected during every interaction

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program.

Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.