Service Coordinator

Job Description

Looking for your next challenge? Step into your future as ECAM’s newest Service Coordinator!

The Service Coordinator position is responsible for managing repair cases, coordinating with technicians, subcontractors, and third‑party vendors, conducting remote troubleshooting and assistance, recording information accurately, and following up with customers regarding the resolution of the repair case.

• Competitive pay: $26‑$30/hr, full‑time
• Work site location:
  Hanover, MD
• Set schedule:
  Monday through Friday, 8:00 a.m. to 5:00 p.m. (overtime may be offered)
• Comprehensive benefits: medical, dental, and vision insurance plans; 401(k) with employer matching; paid time off; paid holidays; disability coverage; life insurance options.
• Working conditions:
  
  office environment
• Career growth opportunities at ECAM

• Work with Service Manager to coordinate the activities of the Service department.
• Serve as the liaison between Service, Sales, and the customer.
• Remotely troubleshoot and resolve service issues and concerns as needed.
• Coordinate field service visits, ensuring technicians or subcontractors have the equipment, parts, and resources required to complete repairs and maintenance.
• Regularly monitor backlog of open service issues and work toward resolutions.
• Prepare and follow up on quotes for customers.

• High school diploma.
• Previous experience working in field service operations.

ECAM, a Garda World company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting‑edge mobile surveillance units, AI‑driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.

It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.