Customer Service Operator

Overview

Department Becklar Monitoring Center Hagerstown

Office HAGERSTOWN

Position Full-Time Customer Service Alarm Operator

Location Hagerstown, MD

Becklar Monitoring is one of the fastest-growing alarm monitoring companies in the nation. Our mission is to save lives, protect property, and inspire peace of mind everyday by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we re Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us.

Join us, and you ll have the opportunity to be a hero!

This is a full-time position hiring for Days, Swings, or Graves:

• Days:
  Generally 8:00am - 4:30pm
• Swings:
  Generally 4:00pm - 1:30am
• Graves:
  Generally 12:00am to 8:30am

• Flexible scheduling - Days, swings, and graves shifts to fit around schedules
• Growth opportunities - Internally promote as we grow
• Starting pay $16.50/hour plus Graves and Sunday differentials
• Tuition reimbursement up to $1,000+/year
• Free mental health assistance & 401k match for all team members
• NO SALES or surveys; you will be helping people stay safe
• A fun team, company parties, weekly pay days, professional development, and more

• Process alarm signals quickly, accurately, and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers  locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscriber s alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

• Must be 18 years of age or older with a high school diploma or GED.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• We are a 24/7 business to protect our subscribers. You must be willing to work every other weekend (Saturday and Sunday) and holidays to ensure schedule flexibility.
• Must be able to work the assigned shift for at least 6 months.
• Ability to make a 6 month commitment to work here.
• Must be able to pass a 2 week fully-paid training class.
• Must be able to pass a pre-employment drug test and background check.