Teller - Harford

Description

Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs, and recommendation of appropriate credit union products and services. Provide a high quality of member service in a consistent, courteous and professional manner. Cross‑sell APGFCU products and services. Observe all safety and security policies, teller performance standards and procedures.

• Process a variety of member transactions accurately and efficiently (checking, deposits, withdrawals, bond redemption, loan payments, cash advances, transfers, issuing monetary instruments). Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process transactions in accordance with established credit union procedures and within cash and check authority limits.
• Enter member transactions into software applications and handle member transactions accurately. Ensure compliance with teller performance standards, including:
  • Performance expectations
  • Accuracy guidelines
  • Check and transaction authority limits
• Accurately perform transactions and balance daily activities, including:
  • Verifying all work before disbursing to member and repeating the transaction to member.
  • Reviewing transaction data to avoid posting inaccurate transactions.
  • Using system in/out cash calculator to record transactions.
  • Communicating questions or problems experienced to supervisor in a timely manner.
  • Adhering to operational policies and procedures.
• Perform teller and branch settlement activities, including:
  • Process night deposit transactions in accordance with established procedures.
  • Verify cash drawer, organize work and complete appropriate tracking logs.
  • Reconcile fee and transaction entries and participate in branch end‑of‑day settlement process.
  • Assist in ATM settlement.
• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.

• Develop and maintain current knowledge of credit union products and services and refer members to appropriate products, services, or credit union department or individual as appropriate.
• Meet performance expectations measured in our teller performance standards.

• Perform other similar or related duties, as directed.
• Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security, etc.).

High School Diploma or equivalent.

Minimum six months customer service required; six months of cash handling preferred.

Knowledge of financial institution procedures preferred; basic principles of debits and credits, personal computer and software applications, business office equipment, commercial mathematics and data entry. Requires good interpersonal, interaction, organization and oral communication skills. Must have the ability to work as part of a team and be comfortable in a multi‑tasked, fast‑paced environment.

Employee is regularly required to use hands to lift coins or money bags. May occasionally lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Offers are based on experience and education.

$15.65 - $19.56 per hour

APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or Protected Veteran status.

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send your request to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis.

Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e‑mail address.