Interchange Business Analyst

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Interchange Business Analyst

About your role:

As an Interchange Business Analyst, you will evaluate interchange qualification performance and investigate issues tied to merchant transaction submissions across Fiserv platforms. You will work with clients and cross-functional teams to identify root causes, interpret card brand rules, and recommend corrective actions. Your work helps reduce financial risk, improve client outcomes, and support accurate transaction processing.

What you'll do:

* Analyze downgraded and reclassified card transactions to determine root causes and document findings with clear supporting evidence

* Trend client interchange performance and identify patterns, exceptions, and drivers that affect qualification outcomes

* Communicate research findings, issue impacts, and recommended actions to clients in a clear and actionable manner

* Validate test files during key implementation time frames to support upcoming association changes and reduce operational impact

* Partner with internal teams to investigate issues, align on resolution steps, and provide guidance on interchange-related questions

* Configure or support automation-related reporting and services to improve analysis, monitoring, and operational efficiency

* Build working knowledge of interchange processes, merchant submissions, card brand rules, and Fiserv platform requirements to support accurate analysis

* Use artificial intelligence (AI) tools such as Microsoft Copilot, prompting techniques, or similar technologies to improve research, analysis, and workflow efficiency

* Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

* 3+ years of experience in financial services, banking, payment processing, credit card processing, or a related risk-focused environment

* 3+ years of experience analyzing card interchange processes, qualification outcomes, transaction exceptions, or merchant submission issues

* 3+ years of experience performing root cause analysis, trend analysis, and issue resolution in a client-facing or operational environment

* Experience communicating technical findings, issue impacts, and recommended actions to clients and internal stakeholders

* Experience configuring, supporting, or maintaining automation reporting, automated services, or similar operational workflows

* Experience learning new systems, tools, and workflows quickly, including use of proprietary platforms such as IMS or similar systems, with the ability to ramp up through on-the-job training

* Experience using artificial intelligence (AI) tools such as Microsoft Copilot, effective prompting techniques, or similar productivity tools in an analytical work environment

* Bachelor's Degree in Business, Finance, Analytics, or a related field or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

* Experience working with card brand rules and regulations

* Experience with transaction processing systems and payment platform operations

* Experience collaborating across operations, client support, technology, and product teams

* Certified Business Analysis Professional (CBAP) certification or equivalent certification or equivalent combination of education, related experience and/or military experience

How you'll work:

* This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

* This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

* Fuel Your Life program to support your physical, financial, social, and emotional well-being.

* Paid holidays and generous time away policies.

* No-cost mental health support through Employee Assistance Programs.

* Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

* Eight Employee Resource Groups to foster a collaborative culture and expand your network.

* Unparalleled professional growth with training, development, and internal mobility…