Interchange Business Analyst

** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Interchange Business Analyst

** About your role:*
* As an Interchange Business Analyst, you will evaluate interchange qualification performance and investigate issues tied to merchant transaction submissions across Fiserv platforms. You will work with clients and cross-functional teams to identify root causes, interpret card brand rules, and recommend corrective actions. Your work helps reduce financial risk, improve client outcomes, and support accurate transaction processing.

** What you'll do:*
* + Analyze downgraded and reclassified card transactions to determine root causes and document findings with clear supporting evidence

+ Trend client interchange performance and identify patterns, exceptions, and drivers that affect qualification outcomes

+ Communicate research findings, issue impacts, and recommended actions to clients in a clear and actionable manner

+ Validate test files during key implementation time frames to support upcoming association changes and reduce operational impact

+ Partner with internal teams to investigate issues, align on resolution steps, and provide guidance on interchange-related questions

+ Configure or support automation-related reporting and services to improve analysis, monitoring, and operational efficiency

+ Build working knowledge of interchange processes, merchant submissions, card brand rules, and Fiserv platform requirements to support accurate analysis

+ Use artificial intelligence (AI) tools such as Microsoft Copilot, prompting techniques, or similar technologies to improve research, analysis, and workflow efficiency

+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

** Experience you'll need to have:*
* + 3+ years of experience in financial services, banking, payment processing, credit card processing, or a related risk-focused environment

+ 3+ years of experience analyzing card interchange processes, qualification outcomes, transaction exceptions, or merchant submission issues

+ 3+ years of experience performing root cause analysis, trend analysis, and issue resolution in a client-facing or operational environment

+ Experience communicating technical findings, issue impacts, and recommended actions to clients and internal stakeholders

+ Experience configuring, supporting, or maintaining automation reporting, automated services, or similar operational workflows

+ Experience learning new systems, tools, and workflows quickly, including use of proprietary platforms such as IMS or similar systems, with the ability to ramp up through on-the-job training

+ Experience using artificial intelligence (AI) tools such as Microsoft Copilot, effective prompting techniques, or similar productivity tools in an analytical work environment

+ Bachelor's Degree in Business, Finance, Analytics, or a related field or equivalent combination of education, related experience and/or military experience

** Experience that would be great to have:*
* + Experience working with card brand rules and regulations

+

Experience with transaction processing systems and payment platform operations

+ Experience collaborating across operations, client support, technology, and product teams

+ Certified Business Analysis Professional (CBAP) certification or equivalent certification or equivalent combination of education, related experience and/or military experience

** How you'll work:*
* + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

+ This role requires use of a computer and audio equipment.

** Sponsorship:*
* You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

** Benefits at Fiserv:*
* + Fuel Your Life program to support your physical, financial, social, and emotional well-being.

+ Paid holidays and generous time away policies.

+ No-cost mental health support through Employee Assistance Programs.

+ Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

+ Eight Employee Resource Groups to foster a collaborative culture and expand your network.

+ Unparalleled professional growth with…