Operations Manager

Operations Manager

As an Operations Manager, you will support payment facilitator and marketplace registration activity on behalf of clients by coordinating submissions, reviews, renewals, and issue resolution across internal and external stakeholders. You will work closely with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to help maintain accurate registrations, meet service levels, and support ongoing operational compliance.

• Manage payment facilitator and marketplace registration activities for clients, including reviewing requests, researching requirements, and coordinating submissions, follow‑up actions, and escalations.
• Partner with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to gather required information and documentation needed to complete registrations and annual reviews.
• Complete annual reviews for registered and approved payment facilitators and support yearly audits across sponsor banks.
• Monitor registration status, non‑compliance activities, and reporting requirements, and provide updates to internal teams and external partners as needed.
• Research incoming inquiries and respond within defined service level agreement (SLA) time frames.
• Participate in weekly, monthly, and ad‑hoc meetings and client calls related to potential registrations, new registrations, monitoring activity, and escalated issues.
• Review card brand rules and internal procedures, identify gaps, and update process documentation and reference materials to improve accuracy and consistency.
• Responsibilities listed are not intended to be all‑inclusive and may be modified as necessary.

• 6+ years of experience in payments, merchant acquiring, compliance operations, risk operations, or registration operations supporting client‑facing processes.
• 6+ years of experience working with card brand rules, sponsor bank requirements, acquiring bank processes, or payment facilitator registration activities.
• 6+ years of experience researching operational issues, managing escalations, and coordinating with internal and external stakeholders to meet defined service level agreement (SLA) requirements.
• Experience preparing reporting, maintaining procedures, and supporting audits, annual reviews, or compliance monitoring activities.
• Ability to build effective working relationships across sales, compliance, banking partners, clients, and external organizations.
• Bachelor’s degree or higher in business, finance, operations, compliance, or a related field, or equivalent combination of education, related experience and/or military experience.

• Experience supporting payment facilitator (PFAC) or marketplace registration programs.
• Experience working directly with card brands, acquiring banks, or sponsor banks.
• Experience in merchant services, payments operations, or financial services compliance.
• Experience using case management, workflow, or reporting tools to track registration and review activity.

• This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel
:
This role requires occasional travel (up to 10%).

Sponsorship
:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional well‑being.
• Paid holidays and generous time‑away policies.
• No‑cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training,…