Avp​/Branch Manager

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Full Time Hagerstown, Hagerstown, MD, US

3 days ago Requisition

Proactively initiates, develops, and manages long-term, profitable banking relationships. Position encompasses overseeing the daily operations of a branch that has less than $50 million in assets. Position requires supervision of at least one (1) staff member and indirectly the supporting staff of the branch location.

• Ability to meet the public well and to deal effectively with their questions or problems.
• Knows the Bank’s products and services thoroughly.
• Looks for opportunities to explain, promote, or sell products or services.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Serves as a model of excellent customer service to other employees.
• Identify and cross-sell retail products suitable to the customer’s needs.
• Handles customer complaints or questions and determines the action to be taken to remedy the situation.

• Manages existing client relationships to identify future needs and consultatively addresses them.
• Profiles prospects and clients to identify additional financial needs and refers to appropriate financial partners.
• Delivers superior quality service in person or by phone such that client needs are met on a consistent, positive basis.
• Monitors and reviews financial institution's security procedures and control access to vaults.
• Issues written and oral instructions.
• Ensures that the office is following all federal and state regulatory procedures.
• Participates in community activities in the vicinity of the branch location to enhance public awareness of the bank and to leave a positive impression of the bank.
• Participates in the development of office performance standards in areas such as operating loss control, teller levels of experience, bank secrecy and compliance with corporation policies and procedures.
• Oversees Assistant Branch Manager to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.
• Monitors the knowledge and skill levels of office personnel to identify development and training needs.
• Meets regularly with staff to communicate objectives and goals, office operating status and employee input to improve office performance so that high quality information flows in both directions.
• Plans for repairs and maintenance of office equipment as necessary.
• Serves as contact for client problem resolution and performs maintenance for current clients as dictated by the needs of the office.
• Assist with the lending process, to include taking retail loan applications.
• Serves as primary contact for new account openings and cross sale of other products/services to clients and prospects.
• Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships.
• Proactively calls on current customers to strengthen existing relationships and to introduce them to additional Potomac Bank products/services.
• Maintains a Monthly Sales Plan to include outside calls (including “cold calling”) on prospects/customers.
• Maintains and follows up on referrals/prospects.
• Accompanies Business Development Officers (Cash Management Officer, Commercial/Mortgage Lenders on calls with current/prospect customers to enhance Potomac Bank relationships.
• Supports team sales process by acting upon or referring identified client needs to other lines of…