Principal Technical Support Engineer; Top Secret​/SCI Clearance Required

Overview

NETSCOUT is currently seeking a Principal Technical Support Engineer. Principal Technical Support Engineer - OSE Federal - Active Top Secret/SCI Clearance Required. NETSCOUT is an elite force of trailblazers, innovators, and problem solvers protecting the connected world from cyberattacks and performance disruptions through our visibility platform and deep packet inspection at scale technology.

We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster and transform their digital ecosystems securely.

• Collaborate with customers to troubleshoot and resolve complex network and product-related issues
• Interface with NETSCOUT's support, development, and SQA teams to identify and resolve product issues and performance concerns
• Research solutions using NETSCOUT's Knowledge Management database and develop technical content such as tips, troubleshooting guides, and best practices
• Provide guidance to customers on network management strategies and best practices using the NETSCOUT product suite
• Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise

Basic Qualifications/Skills:

• Collaborate with customers to troubleshoot and resolve complex network and product-related issues
• Interface with our world-class support, development, and SQA teams to identify and resolve product issues and performance concerns
• Utilize NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices
• Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
• Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise

Preferred Qualifications/Skills:

• Active Top Secret/SCI Clearance Required
• CompTIA Security+ required; CISSP Certification beneficial
• Bachelor’s Degree in Computer Science/Network Security or related field
• 7+ years in network management supporting external enterprise customers
• 2+ years in high-touch or managed customer support environment
• Proven expertise in customer relationship and management
• Experience in enterprise or service provider network management environments
• Experience working onsite at customer locations and cooperatively with HQ teams
• Demonstrated ability to identify and resolve complex network and systems issues
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHCSA or equivalent)
• Knowledge of Windows and Linux operating system environments
• Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases

• Ability to travel up to 25%
• Project Management Certification (PMP) is preferred
• VMware Certification is preferred
• Dell DOSD (Onsite Server Hardware Support) Certification is preferred

Maryland

NETSCOUT values diversity and provides opportunities for professional development. We offer a compensation package including generous vacation, equity, 401k matching, tuition reimbursement, comprehensive medical and dental coverage, domestic partner benefits, health and dependent care spending accounts, life and disability benefits, and volunteer time off with matching charitable gifts.

The annual US salary range for this role is $100,000 to $125,000. This range is NETSCOUT’s good faith estimate at the time of posting and may vary based on education, experience, and other factors. Final compensation will be determined during the interview process.

NETSCOUT is an EEO/Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Read our EEO Policy Statement here. For more information on rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.

Education:

Bachelor’s degree (or equivalent work experience). Job Type: Full-Time.

Location:

US-Maryland (MD). Preferred Language:
English.

NETSCOUT endeavors to make  accessible to all users. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. This information is for accommodation requests only and does not guarantee future accommodations if hired.

For candidates in Massachusetts, certain rights apply regarding lie detector tests. NETSCOUT is an equal opportunity employer.