Senior Solution Specialist - PNC

** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Senior Solution Specialist - PNC

** About your role:*
* As a Senior Solution Specialist, you will support the delivery, configuration, and ongoing optimization of business solutions that help PNC and internal partners achieve operational goals. You will work cross-functionally with product, technology, implementation, service, and client-facing teams to identify requirements, resolve issues, and improve solution performance. Your work helps ensure solutions are delivered accurately, efficiently, and in alignment with business and client needs.

** What you'll do:*
* + Analyze business and client requirements to support solution design, configuration, and delivery activities for new and existing PNC clients

+ Support product implementation assigned with client use cases and technical use cases using Dev Studio software.

+ Serve as a technical advisor to existing clients, helping maximize return on investment (ROI) and overall solution value

+ Support RFPs, RFIs, AOCs, and SOCs, ensuring accurate and timely submission of all required documentation

+ Capture client feedback and industry trends to inform continuous improvement of products and technical positioning

+ Develop and support sales enablement tools, product demonstrations, and customized solution presentations

+ Maintain and enhance internal documentation and client-facing materials to reflect solution updates and best practices

+ Act as a liaison between clients and product, support, sales enablement, and delivery teams to ensure alignment

+ Represent the technical voice of the customer in internal planning and strategy discussions

+ Partner closely with product and support teams to resolve client challenges quickly and effectively

+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

** Experience you'll need to have:*
* + 6+ years of experience supporting business, client, or technology solutions in a financial services, payments, commerce, or related business environment

+

Experience with and understanding of Fiserv Carat Products:
Commerce Hub, CLX (Enhanced) Payment Optimization solutions, Snap Pay, Fraud and Security Solutions

+ Technical experience of enterprise software/Saas integration technologies (API's - application programming interfaces, cloud platforms and data systems), to analyze root causes, drive issue resolution, and support revenue growth.

+ Experience presenting technical and business information clearly to stakeholders with different levels of subject matter expertise, acting as a consultant to support revenue growth.

+ Bachelor's degree in business, information systems, finance, or a related field, or equivalent combination of education, related experience and/or military experience

** Experience that would be great to have:*
* + Experience working in or with healthcare, business to business, restaurant, university and/or auto dealership verticals.

+ Knowledge of payment processing, merchant services, financial technology, or transaction-based solutions

+

Experience with reporting, dashboarding, or workflow tools used to monitor solution performance

** How you'll work:*
* + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

+ Onsite locations include:
Berkeley Heights, NJ, Alpharetta, GA, Hagerstown, MD or New York, NY.

+ This role requires use of a computer and audio equipment.

** Sponsorship:*
* You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

** Benefits at Fiserv:*
* + Fuel Your Life program to support your physical, financial, social, and emotional well-being.

+ Paid holidays and generous time away policies.

+ No-cost mental health support through Employee Assistance Programs.

+ Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

+ Eight Employee Resource Groups to foster a collaborative culture and expand your network.

+ Unparalleled professional growth with training, development, and internal mobility opportunities.

+ Medical, dental, vision, life, and disability insurance options available from day one.

+…