Computer Support Specialist

The Opportunity

CACI is seeking a skilled and experienced Computer Support Specialist (Level
2) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will provide advanced technical support for our organization’s hardware and software infrastructure, ensuring optimal performance and minimal downtime. This role requires strong problem‑solving skills, excellent customer service, and the ability to work in a fast‑paced environment.

• Hardware Maintenance and Repair:
  Perform maintenance and repair of hardware in a Windows, Linux, and UNIX‑based infrastructure.
• Diagnose and resolve complex hardware issues to ensure system reliability and performance.
• Service Management:
  Manage and resolve tickets within the Service Now Action Request System or equivalent; ensure timely and effective resolution of technical issues reported by end‑users.
• Customer Service:
  Provide excellent customer service to internal and external customers; communicate technical information clearly and concisely in both oral and written forms.
• Documentation:
  Maintain strong documentation skills to record procedures, solutions, and knowledge for future reference; create and update technical documentation as needed.
• System Management:
  Utilize tools such as System Center Configuration Manager (SCCM) for system management and deployment; implement and maintain best practices for system configuration and management.
• VTC and Projector Technology:
  Support and troubleshoot video projector and Video Teleconferencing (VTC) technology; ensure VTC equipment is functioning correctly for meetings and presentations.

• Education and Experience:
  • High School Diploma or GED required.
  • Minimum of 5 years of experience in hardware maintenance and repair within a Windows, Linux, and UNIX‑based infrastructure.
  • Minimum of 5 years experience with the Service Now Action Request System or equivalent.
• Skills:
  • Excellent customer service skills.
  • Strong problem‑solving abilities.
  • Effective oral and written communication skills.
  • Proficient documentation skills.
  • Familiarity with System Center Configuration Manager (SCCM).>
  • Knowledgeable in video projector and Video Teleconferencing (VTC) technology.
• Certifications:
  
  Must hold at least one of the following certifications:
  CompTIA A+, CompTIA Security+, CompTIA IT Fundamentals+.
• Additional Requirements:
  
  Active TS/SCI clearance is mandatory.

We offer competitive compensation, benefits, and learning and development opportunities. The proposed salary range for this position is $50,500 – $101,100.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.