IT Support Lead

Required Qualifications:

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent industry certifications with relevant experience.
• Experience:
  • A minimum of5 yearsof IT support or generalist experience.
  • Demonstrated ability to support both
    
    Windows and
    
    Linuxoperating systems in enterprise environments.
  • Experience with A/V system sand familiarity with platforms like Zoom, Microsoft Teams, Web Ex, or other conferencing tools.
  • Basic networking knowledge and hands‑on tasks, such as patching network cables and troubleshooting connectivity issues.
• Skills:
  • Strong problem‑solving and multitasking abilities, with the ability to work independently or as part of a team.
  • Excellent written and verbal communication skills, capable of translating technical concepts into user‑friendly language.
  • Customer‑focused mindset, with demonstrated ability to successfully collaborate with both technical and non‑technical stakeholders.
• Clearance:
  • Ability to obtain a TS Clearance

• Certifications such asCompTIA A+,Network+, or vendor‑specific certifications (e.g., Microsoft MCSA/MCSE, Red Hat RHCSA).
• Experience supporting secure or classified environments.
• Familiarity with MacOS enterprise administration
• Familiarity with endpoint management tools (e.g., SCCM, JAMF, or similar solutions).
• Experience in mentoring or leading small teams/projects is highly desirable.

Peraton is seeking a skilled and motivated IT Support Lead Associate to join our Corporate IT team, based in Silver Spring, MD.

• Endpoint Support:
  • Provide advanced support for Windows, Linux, and Macdesktops, laptops, and other endpoints, including hardware and software diagnosis, troubleshooting, and maintenance.
  • Perform imaging, installation, configuration, and patching of endpoints to ensure systems remain reliable and secure.
• A/V Support:
  • Set up and maintain
    
    Audio/Visual systems for on‑siteand remote collaboration, including video conferencing tools, projectors, digital displays, and microphones.
  • Troubleshoot and resolve A/V system issues to ensure seamless communication and presentations.
• Network Touch Labor:
  • Perform basic network‑related tasks, including patching network cables, resetting network devices (e.g., switches, routers), and verifying connectivity for endpoint devices.
  • Collaborate with network engineers to investigate and resolve more complex networking issues.
• Leadership & Advisory:
  • Act as an onsite lead and escalation pointfor advanced technical issues.
  • Contribute to the development of documentation, knowledge bases, and standard operating procedures (SOPs).
  • Participate in IT operations projects and recommend process improvements to enhance support delivery.
• Problem‑Solving & Communication:
  • Triage, prioritize, and address user‑reported issues with a focus on root cause resolution.
  • Communicate effectively with users at all levels, providing technical solutions in a clear and accessible manner.