Associate Chief Information Officer; ACIO

Associate Chief Information Officer (ACIO), Applications

onsite:
Hagerstown, Maryland

At Meritus Health, technology is a strategic engine that powers clinical excellence, operational performance, and an exceptional patient and provider experience. The Associate Chief Information Officer (ACIO), Applications provides executive leadership and strategic direction for the full portfolio of enterprise clinical and business applications, with primary accountability for the Epic electronic health record (EHR) and the organization's integrated application ecosystem.

Serving as a senior deputy to the CIO, the ACIO owns the lifecycle of these systems-selection, implementation, optimization, integration, support, and decommissioning-and ensures they remain stable, secure, compliant, and aligned with Meritus's clinical, operational, financial, and academic goals. This leader partners closely with stakeholders across hospital and ambulatory services, the accountable care organization, revenue cycle, finance, quality, physician enterprise, supply chain, and the Meritus School of Osteopathic Medicine to translate institutional strategy into a governed, transparent application roadmap.

The ACIO leads a high‑caliber team of internal analysts, managers, and external/hosted partners, maintaining a prioritized backlog and delivering projects in collaboration with IT peers in infrastructure, cybersecurity, data, and the PMO. Success in this role is demonstrated through proactive, insightful strategies that enhance patient and provider experience, strengthen operating performance, and advance Meritus's position as a Baldrige‑recognized, technology‑enabled health system and academic enterprise.

Essential Functions

Application Portfolio & EHR Operations

* Direct the day‑to‑day operations, configuration, and continuous optimization of the Epic platform and the broader enterprise application portfolio

* Own the intake, evaluation, prioritization, and disposition of change and feature requests

* Coordinate releases, upgrades, and issue resolution to ensure system stability and support patient care and business operations

Third‑Party & Integrated Applications

* Oversee the selection, contracting, integration, and ongoing management of third‑party and best‑of‑breed applications that interface with Epic

* Serve as primary liaison to the third‑party hosting vendor and key software partners

* Govern service levels, interoperability standards, technical debt, and portfolio rationalization to maximize value and minimize redundancy

Team Leadership & Talent Development

* Build, structure, and lead the applications organization, including internal analysts, managers, and contracted resources

* Provide coaching, mentorship, and professional development to ensure certifications, succession planning, retention, and a culture of accountability and continuous learning

Governance, Prioritization & Project Delivery

* Partner with the PMO and IT leadership to establish and sustain an application governance and project‑execution framework

* Maintain a transparent, prioritized backlog and align demand with capacity

* Ensure projects are delivered on scope, schedule, and budget with clear communication and measurable outcomes

Revenue Cycle Enablement

* Collaborate with revenue cycle and patient financial services leaders to improve coding accuracy, charge capture, billing timeliness, receivables collection, payer‑mix management, and HSCRC reporting

* Ensure effective configuration and optimization of Epic Resolute and related applications

Clinical Informatics & Workflow Optimization

* Partner with Clinical Informatics and clinical business owners to ensure consistent, compliant, and efficient workflows

* Reduce clinician burden, improve usability, and drive adoption and satisfaction across the EHR

Innovation, Analytics & Continuous Improvement

* Champion responsible use of data, automation, and AI capabilities within and around the application portfolio

* Advance analytics, reporting, and alignment with enterprise AI and data‑governance frameworks

Compliance, Security & Risk Management

* Ensure applications meet regulatory and accreditation requirements (HIPAA,…