IT - WMS Super User

Hagerstown, MD, United States of America

At New Cold, we’re shaping the future of the food supply chain. Our warehouses and transport network connect the world’s major food manufacturers with retailers and food service providers.

Job Purpose:

To effectively manage the IT and WMS functions on site and provide a level of service in line with customer requirements, at a level of cost agreed in the budget. To create and develop a professional culture on site, in line with our values and ensure that a positive attitude to Health & Safety is embedded within the team. To become an expert in all IT related systems and software programs, to provide full support with suppliers.

Salary: $71,000 - $75,000

• Verify that agreed Customer SOPs are executed with precision and without deviation, unless previously stated by the Site Manager.
• Continually monitor all IT hardware on site to ensure it is in good repair.
• Train and indirectly manage the team to ensure compliance with company IT policy and standards.
• Work with managers or supervisors on improvement initiatives to reduce cost and/or improve service.
• Explore and implement additional functionality related to both software and hardware systems.
• Detect and fix bugs in all systems (software and hardware).
• Implement system updates and coordinate updates with the corresponding teams or departments.
• Train operational staff during onboarding and when updates or improvements are made.
• Engage the WMS supplier (Davanti) to ensure the system is working correctly and improvements are completed.
• Engage various software and hardware suppliers to maintain site requirements.
• Closely monitor and control all expenditure, focusing on IT related costs and reacting quickly to adverse variances.
• Complete agreed internal reporting and communication as required by the Site Manager.

• Assist the operation as required by the site, including:
  • Support Business Development initiatives as and when required.
  • Share best practice and standards with colleagues in other New Cold sites, and join collaborative projects.
  • Continuously look for opportunities for improvement.

We are seeking motivated and forward‑thinking individuals who thrive in collaborative and fast‑moving environments. Our ideal candidate has:

Location:

Fully on‑site; NO remote work. Candidate must reside within commuting distance to Macon.

• Education:
  • High School Degree
  • Bachelor’s Degree in Information Systems or a related field.
• Experience:
  • 5+ years of operational experience in cold storage IT and WMS systems.
  • Implementation experience in IT and WMS systems for cold storage facilities.
  • 4+ years of experience in training and team leadership within cross‑cultural environments.

New Cold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

New Cold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.