ServiceNow System Administrator

Job Description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!

Belay Technologies is seeking experienced Service Now System Administrators to join our team. This position requires general UNIX and some WINDOWS system administration skills, but it can also be your platform to learn new Service Now technology.

• Clearance: TS/SCI with Polygraph
• Education:
  
  Bachelor’s degree in a technical discipline from an accredited institution, or equivalent experience (Four additional years of SA experience may substitute for a degree).
• Experience:
  
  Ten (10) years of experience as a System Administrator (SA) in programs and contracts of similar scope, type, and complexity.
• Service Management:
  Four (4) years of experience with Service Management (ITSM) is required.
• Service Now
  
  Experience:
  
  Two (2) years of experience with the Service Now platform.
• Integration
  
  Experience:
  
  One (1) year of experience integrating Service Now with other applications.
• Certification:
  Service Now System Administrator certification is required.
• Information Assurance:
  DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble‑shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday, 11 paid holidays and optional leave up to 6 days through Belay's volunteer program
• 10% matching in 401(k) contributions vested on day one
• $5,000 annual training/tuition
• Student Loan Repayment Program
• 100% company‑funded HSA
• Rich medical coverage (100% coinsurance)
• Dental coverage including orthodontia
• Up to $420,000 in life insurance, premiums 100% company funded
• Amazon Prime, gym reimbursement, monthly lunches, games and prizes
• Pet adoption program, generous referral bonus program, fun events, and more!

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.