Senior Service Desk Technician; On-Site

Role Overview

Oneida Professional Services is seeking a Senior Service Desk Technician to support the Defense Information School (DINFOS) Technology & Logistics Support Services contract at Fort Meade, Maryland. This position provides advanced technical support for end users, systems, applications, and IT equipment supporting DINFOS academic and administrative operations.

Provide advanced technical support for hardware, software, operating systems, peripherals, and enterprise applications. Troubleshoot and resolve complex technical issues affecting end users, classrooms, administrative offices, and mission systems.

The successful candidate will provide exceptional customer service while working closely with network, systems, cybersecurity, application, and audiovisual support personnel.

• Experience providing Tier II or advanced technical support in a service desk, help desk, or IT support environment.
• Demonstrated ability to troubleshoot and resolve complex hardware, software, network connectivity, and application issues.
• Experience utilizing automated ticketing and service management systems.
• Knowledge of Microsoft Windows operating systems, desktop support, enterprise applications, and end-user computing technologies.
• Experience supporting hardware installations, software deployments, and system upgrades.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with Microsoft Office applications and standard IT support tools.

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits