Knowledge Manager- Sharepoint

Job Overview

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. The Knowledge Manager will play a critical role in driving knowledge‑sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance to improve overall operational performance at the Army Research Laboratory.

• Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices.
• Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.
• Enhance self‑service support resources by improving article quality, searchability, and usability.
• Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.
• Support documentation governance, version control, and compliance with ARL and DoD KM policies.
• Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives.
• Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals.

• Citizen with an active DoW Secret Clearance (or must have an active Secret Clearance).
• BA/BS degree in Computer Science, Information Systems OR two (±2) years of relevant experience working in knowledge management, IT documentation, service delivery, or similar support functions.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+, CCNA Security, GICSP, GSEC, SSCP).
• ITIL v4, Six Sigma Green Belt, or Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.
• Ability to plan and implement large‑scale network configurations and upgrades while minimizing downtime.
• Experience with knowledge management tools and IT service management (ITSM) platforms (e.g., Service Now, SharePoint).
• Proficiency with Microsoft Office products.
• Strong self‑starter requiring minimal supervision.

Non‑remote (relocation incentive available). Competitive compensation and benefits package includes paid holidays, paid time off, medical, dental, vision, company‑paid long and short‑term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

All your information will be kept confidential according to EEO guidelines.