ServiceNow Software Engineer

Role Overview

The Pegasus program is a collaborative coalition partnership between the Five Eyes (FVEY) military nations that consists of Australia, Canada, New Zealand, United Kingdom, and the United States. The program’s objective is to provide a wide array of information sharing capabilities (email, phone, video, and chat) to enable a variety of contact options for FVEY coalition warfighters promoting consistent and seamless collaboration opportunities at both a national and international level.

• Engineer, administer, configure, and maintain the Service Now platform, including incident, problem, change, request, knowledge, and CMDB modules.
• Troubleshoot and resolve Service Now issues and user requests.
• Work with process owners to improve and automate workflows.

Must possess and maintain a SECRET Clearance. Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access. Must have solid understanding of common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issues.

• 3+ years of experience required
• BA/BS degree – may substitute additional years of experience
• Must possess and maintain a SECRET Clearance
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access
• Must have solid understanding of common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issues
• Must have active CSA Service Now Certification

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan
• Full flex work week
• Paid time off plans
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance