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ServiceNow Developer
Job in
Hagerstown, Washington County, Maryland, 21749, USA
Listed on 2026-06-30
Listing for:
SHC Federal
Full Time
position Listed on 2026-06-30
Job specializations:
-
IT/Tech
IT Specialist
Job Description & How to Apply Below
Job Description Qualifications (top requirements in bold)
- Hands-on Service Now development experience with ITSM and CMDB
- Strong development/coding background, including custom application development
- Security+ certification – may obtain within 15 days of start date
- 4+ years of Service Now development experience (strong candidates with less experience may be considered)
- Experience developing and configuring Service Now applications, workflows, forms, tables, reports, dashboards, and service catalogs
- Experience creating and supporting Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer solutions, and integrations
- Experience working with REST APIs and integrating Service Now with external systems
- Experience troubleshooting and resolving complex platform issues
- Service Now Certified Application Developer (CAD) – highly preferred
- Service Now Certified System Administrator (CSA)
- Experience with Customer Service Management (CSM)
- Experience with Order Management for Telecommunications (OMT)
- Experience with Telecommunications Service Management (TSM)
- Experience with Telecommunications Network Inventory (TNI)
- Experience developing Service Catalog solutions and automated workflows
- Experience with Integration Hub
- Experience working with Kafka, Netcool, Elastic, or similar enterprise integrations
- Knowledge of ITIL processes including Incident, Problem, Change, Request, and Knowledge Management
- Experience supporting telecommunications, satellite communications, or DISA environments
- Experience working within Agile/Scrum or SAFe environments
- Design, develop, configure, and maintain Service Now applications supporting DISA modernization initiatives
- Support the implementation and enhancement of ITSM, CMDB, CSM, OMT, TSM, and TNI capabilities
- Build and maintain custom applications, workflows, forms, tables, dashboards, reports, and service catalogs
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer automations, and REST integrations
- Create scalable solutions that support satellite communications ordering and mission management capabilities
- Integrate Service Now with enterprise systems and external data sources
- Support migration efforts from legacy systems into the Service Now platform
- Gather requirements from stakeholders and translate business needs into technical solutions
- Develop and maintain role-based access controls (ACLs), notifications, and automated processes
- Create dashboards and reporting solutions that provide operational visibility and performance insights
- Troubleshoot and resolve platform, application, and integration issues
- Participate in Agile ceremonies and collaborate with cross-functional development teams
- Support platform upgrades, enhancements, and continuous improvement initiatives
- Maintain technical documentation and follow Service Now development best practices
- Contribute to mission-critical solutions that improve operational efficiency, network performance, and service delivery for DISA and DoD customers
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