Help Desk Tech - MIDS - TS/SCI w/CI Polygraph
Listed on 2026-06-30
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Type of Requisition:
Regular
Clearance Level Must Currently Possess:Top Secret/SCI
Clearance Level Must Be Able to Obtain:Top Secret SCI + Polygraph
Public Trust/OtherRequired:
None
Job Family:Technical Support Services
Job Qualifications:- Skills: Customer Service, Help Desk Support, Troubleshooting
- Certifications: None
- Experience: 4+ years of related experience
- US Citizenship
Required:
Yes
- Help Desk Technician
- MIDS -
- Sunday-Thursday
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities:- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Required Education and Experience*:
- Help Desk Technician IV – AA/AS and 5+ years of experience.
* Years of experience can count in place of education and education can count in place of years of experience in some cases.
RequiredCertifications:
- Security+ CE
- PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
TS/SCI and CI Polygraph Required; US Citizenship Required
Location:Customer Site – USA MD Annapolis Junction
Employee Benefits:- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting‑edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $33.52 – $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Schedule:Scheduled Weekly
Hours:
40
None
Telecommuting Options:Onsite
Additional Work Locations:None
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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